Receptionist/Administrator

• Provide cover for the telephone results line, communicating test results to patients in line with practice protocols.
• Workflow within the clinical system
• Supporting recall systems
• Handling patient queries where appropriate
• Provide administrative support to cover for colleagues; scan, file, and accurately attach incoming documents to patient records, medical reports, scanning of documents, opening post.
• Work with colleagues to support with typing of referral letters

• Coding of letters on to patient records from hospitals, A&E attendances etc (training will be provided).
• Managing and actioning day-to-day tasks, including emails.
• Support general practice administrative tasks as required.
• Data entry of new and temporary registrations and relevant patient information.
• Answering incoming calls, transferring calls, responding to patients.
• Organising, implementing and liaising with patients for Patient Participation Group Meetings.
• Support all staff with queries and general administrative tasks.
• To have knowledge of all practice procedures and to work in accordance to written protocols
• To provide administrative support and cover duties for other members of staff if required
• Welcoming patients upon arrival at the front desk of the surgery
• Making appointments for patients via telephone or face to face
• Handling queries from patients and diverting them to the right department
• Handing completed repeat prescriptions to patients and checking names and address
• Dealing with doctors visit requests and printing the relevant information for the doctor
• Maintaining the reception area to a professional standard

Essential

• Excellent attention to detail and accuracy.
• Good IT skills and ability to work with clinical systems.
• High attention to detail
• Strong organisational and time management skills.
• Ability to maintain strict patient confidentiality.
• Good communication skills and a professional, calm manner.
• Ability to work independently and as part of a team.
• Lovely telephone manner

Desirable

• Previous experience in a GP practice or healthcare setting.
• Familiarity with GP clinical systems
• Excellent communication skills both verbal and written
• Self-motivated
• Ability to prioritise workload in order to meet conflicting demands and deadlines
• Ability work as part of a team and individually