Receptionist/Administrator

As a Receptionist/Administrator at Operose Health, you'll work across Leecon Way & Hawkwell Surgery. Your primary duties include responding to patient queries, managing appointment requests, liaising with the primary care team, signposting patients to various services, and maintaining patient records and confidentiality. Other tasks involve emailing, scanning, and coding clinical correspondence, processing prescription requests, and utilising information systems to support efficient workflow processes. The ideal candidate should have reception or customer care experience, be an articulate communicator, possess basic PC skills such as Word and Excel, be able to work within processes, and maintain data security. Previous NHS experience is welcome but not mandatory.

Job title: Receptionist/Administrator

Location: Leecon Way & Hawkwell Surgery (Working across both sites)

Salary: £25,838.00 FTE (£13.25 per hour)

Hours: 28.5 hours (Monday to Friday)

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

Ideal Candidate: What we look for in new colleagues:

Package Description: How well support you:

Operose Health specializes in local primary care delivery at scale, focusing on improving access, outcomes, and patient experience. Their approach is driven by core values of Care, Ambition, Resourcefulness, and Excellence, fostering an environment that supports both patient care and employee growth. Operose Health encourages lifelong learning, empowering employees to excel and adapt. The organization supports staff by providing extensive resources for professional development, including annual formative clinical assessments. Additionally, Operose Health offers a range of benefits, such as annual leave, a car benefit scheme, and employee well-being services.

Qualifications