Receptionist/Administrator
Leagrave Surgery
Luton, LU4 9QZView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
30 October 2026
10 days leftJob description
We are looking for an afternoon Receptionist/Administrator to join our friendly and supportive team at Leagrave Surgery. This is an important front-li...
- Answering telephone calls and responding to patient enquiries
- Welcoming patients at the reception desk
- Booking and managing appointment
- Completing a variety of administrative tasks
- Working closely with our clinical and administrative teams
- Handling confidential information professionally
- The role is busy and varied, so you will need excellent communication and organisational skills, good attention to detail, and the ability to remain calm under pressure.
- Accurately
detail information on patients records within the clinical system
- Maintain
and monitor the practice appointment system
- Process
personal, telephone and e-requests for appointments
- Assist with
total triage administration
- Answer
incoming phone calls, transferring calls or dealing with the callers request
appropriately
- Signpost
patients to the correct service
- Initiate
contact with and respond to, requests from patients, team members and external
agencies
- Photocopy
documentation as required
- Input
data into patients healthcare records as necessary
- Direct
requests for information, i.e., DSAR, insurance/solicitors letters and DVLA
forms to the administrative team
- Manage
all queries as necessary in an efficient manner
- Support
all clinical staff with general administrative tasks as requested
- Undertake
a broad spectrum of administrative duties commensurate with the role
- Be
an integral part of the general practice team
- Act
as a chaperone as required
- Be
aware of duties and responsibilities regarding current legislation and adhere
to practice policies and procedures on safeguarding adults and safeguarding
children
- Support
in the delivery of enhanced services and other service requirements
- Undertake
all mandatory training and induction programmes
- Contribute
to and embrace the spectrum of clinical governance
- Maintain
a clean, tidy, effective working area at all times
Leagrave Surgery is a well-established and forward-thinking GP practice based in the North West of Luton. We provide high-quality, patient-centred care to a diverse local community.
Our friendly and supportive team is committed to creating a safe, professional and welcoming environment for both our patients and staff. We are continually looking for ways to improve our services, embrace new ways of working and ensure our patients receive the best possible care.
We work closely with four other GP practices as part of Hatters Health Primary Care Network (PCN), enabling us to collaborate, share expertise and develop services that benefit patients across our local community. Our clinical team includes GPs, nurses, healthcare assistants, pharmacists, MSK, Care Co-ordinators, Health and Wellbeing and social prescribers.
Knowledge and Skills
Essential
- Excellent communication skills and effective in communicating and understanding patient needs
- Competent in the use of MS Office and Outlook
- Ability to use own initiative, discretion and sensitivity
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
- Problem solver with ability to process information accurately and effectively.
Qualifications
Essential: - A good standard of education with an expectation of having both GCSE Maths and English at Grade C (level 4) or above.
Desirable: - NVQ level 2 in Health and Social Care
Experience
Essential: - Experience of working with the general public
Desirable: - Experience of working in a GP Practice; - Experience of working with SystmOne; - Experience of administrative duties
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
6 October 2026
Last checked
8 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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