Receptionist/Administrator - GP Surgery

• Welcoming and assisting patients and visitors in a friendly and professional manner.
• Answering telephone calls and dealing with patient enquiries efficiently and sensitively.
• Booking, cancelling and amending patient appointments.
• Processing prescription requests and routine administrative queries.
• Responding to patient communications by telephone, email and online services.
• Supporting GPs , clinicians and the wider practice team with administrative duties.
• Updating and maintaining accurate patient records.
• Assisting patients in accessing appropriate healthcare services and signposting where required.
• Handling sensitive and confidential information in accordance with NHS and GDPR requirements.
• Working as part of the practice team to ensure the smooth and efficient running of the surgery.

• Work within a friendly and welcoming practice team.
• Develop your skills and gain valuable experience in primary care.
• Access training and professional development opportunities.
• Make a positive difference to patients and the local community.
• Build a rewarding career within an established GP practice.
• Work in a stable and supportive environment.

Essential

• Essential Requirements
• A-Level qualification or higher.
• Strong IT skills, including Microsoft Word and Excel.
• Good written and verbal communication skills.
• Excellent organisational skills and attention to detail.
• Previous customer service experience.
• Experience using Microsoft Office applications.
• Experience handling enquiries professionally and efficiently.

Desirable

• Desirable Experience
• The following would be advantageous but are not essential:
• Previous experience working within a GP practice or healthcare environment.
• Knowledge of NHS services and patient pathways.
• Previous experience in primary care.
• NVQ Level 2 in Health and Social Care.
• Certificate of Higher Education or equivalent qualification.