Receptionist/Administrator

To act as a central

point of contact for patients, the distribution of information, messages and

enquiries for the clinical team, liaising with the multidisciplinary team

member and external agencies such as secondary care and community service

providers.

The core

responsibilities of the receptionist/administrator are as follows. On occasion, there may be

a requirement to carry out tasks not listed below, that are within the

reasonable scope of the role.

-

Maintain

and monitor practice appointment system

-

Process

personal, telephone and e-requests for appointments

-

Answer

incoming phone calls, dealing with the callers request appropriately

-

Signpost

patients to the correct service

-

Initiating

contact with and responding to, requests from patients, team members and

external agencies

-

Data entry

of new and temporary registrations and relevant patient information as

requested

-

Input data

as necessary onto patients healthcare records

-

Direct

requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors

letters

-

Manage all

queries as necessary in an efficient manner

-

Carry out

system searches as requested

-

Support

all clinical staff with general tasks as required

-

Photocopy

documentation as required

-

Maintain a

clean, tidy and effective working area

-

Monitor

and maintain the reception area and notice boards

In addition to the

core responsibilities, the Receptionist may be requested to;

1.

Action

incoming emails and correspondence as necessary

2.

Complete

opening and closing procedures in accordance with the rota

3.

Partake in

audit as directed by the audit lead

4.

Support

admin team, providing cover during absences

5.

Scan

patient related documents and attach scanned documents to patients healthcare

record

We are offering this role on a temp to perm basis and would consider a job share.

Croft Hall Medical Practice is a well-established GP surgery located in Torquay, providing high-quality, patient-centred primary care to individuals and families across the local community. With a dedicated team of GPs, nurses, and multidisciplinary healthcare professionals, we deliver a comprehensive range of services designed to support both immediate and long-term health needs.

Our practice offers routine and urgent appointments, chronic disease management, preventative health programmes, minor illness and injury care, and access to a variety of allied health services. We are committed to delivering compassionate, accessible, and clinically effective care in a welcoming environment.

Croft Hall Medical Practice continues to focus on service improvement, staff development, and collaborative working with local health and social care partners to ensure that our patients receive safe, responsive, and forward-thinking primary care.

Experience

Qualifications