Receptionist/Administrator
Church Langley Medical Practice
Harlow, CM17 9TGView on map(opens Google Maps in a new tab)
Salary
£24,000
Contract
Permanent
Hours
Not specified
Closing date
23 October 2026
3 days leftJob description
To ensure the smooth running of the reception desk in a professional and organized manner. To be the focal point of the surgery and to act as a liaiso...
- To welcome and deal with any enquiries from all visitors to the Practice in a polite, friendly and efficient manner. Absolute confidentiality about matters relating to patients, staff and the practice must be adhered to.
- To ensure requirements for appointments, repeat prescriptions, medical certificates, clinical test forms, etc. are actioned in accordance with Practice policy and procedure.
- To respond to all queries and requests for assistance from patients and visitors in a polite and friendly manner and, where appropriate, refer to a more senior colleague.
- To answer the telephone and make calls as required in a polite manner, taking messages and making appointments as necessary and as directed.
- Register new patients following practice policy (forms are filled in fully and correctly)
- File medical records.
- To ensure that the waiting rooms and consulting rooms are re-stocked with prescriptions and made tidy every morning and every evening.
- To attend all staff training sessions, as required, and to develop new skills to cover absences of colleagues throughout the year.
- Staff working in the evening, to make sure that the premises are fully vacated by patients via checking public areas. Ensuring that the premises are securely locked including windows and to turn on the security system if last person to leave the premises.
This job description is not exhaustive and is intended to provide an outline of the key tasks and responsibilities only.
Main duties and Key tasks
To welcome and deal with any enquiries from all visitors to the Practice in a polite, friendly and efficient manner. Absolute confidentiality about matters relating to patients, staff and the practice must be adhered to.
To ensure requirements for appointments, repeat prescriptions, medical certificates, clinical test forms, etc. are actioned in accordance with Practice policy and procedure.
To respond to all queries and requests for assistance from patients and visitors in a polite and friendly manner and, where appropriate, refer to a more senior colleague.
- To answer the telephone and make calls as required in a polite manner, taking messages and making appointments as necessary and as directed.
- Register new patients following practice policy (forms are filled in fully and correctly)
- File medical records.
- To ensure that the waiting rooms and consulting rooms are re-stocked with prescriptions and made tidy every morning and every evening.
- To attend all staff training sessions, as required, and to develop new skills to cover absences of colleagues throughout the year.
- To maintain an efficient filing system.
- Staff working in the evening, to make sure that the premises are fully vacated by patients via checking public areas. Ensuring that the premises are securely locked including windows and to turn on the security system if last person to leave the premises.
- Respect patients confidentiality and act appropriately
- Ensure information about staff, doctors and other healthcare workers is regarded as strictly confidential
- Ensure all rules relating to data protection are complied with.
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Communication
- Communicate effectively with other team members and with patients and carers.
- Recognize peoples needs for alternative methods of communication and respond accordingly
The post holder should be aware of the responsibility placed on employees under the Freedom of
Information Act 2000 and is responsible for helping to ensure that the Practice complies with the Act when handling or dealing with any information relating to Practice activity
Local practice, looking for enthusiastic team member to join dedicated team of professionals.
NHS pension, health Checks, training, sick pay.
Experience
Essential: - Experience of working in the NHS or admin environment would be beneficial.
Desirable: - Primary care experience
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
8 October 2026
Last checked
8 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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