Receptionist/Administrator

• Ensuring reception is manned at all times
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• All reception administration is processed in a timely manner
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with Practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
• Clearing and re-stock consulting rooms as required.
• Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning.
• Monitoring of stationery and other supplies.
• Dealing with clinical waste (including removal to designated area
• Keeping the reception /office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.

Essential

• Good team working skills
• Effective time management skills
• Ability to work independently following verbal or written instructions
• Understanding of Subject Access Requests and other types of from patients and / or outside agencies.
• Understanding of referral process for patients from primary to secondary care.
• Clear communication skills.

Desirable

• Understanding the issues around safeguarding and patient confidentiality
• GDPR knowledge
• Knowledge of searches within SystmOne .
• Ability to action team tasks.
• Knowledge of appointment process.
• Use of SMS systems.
• Use of admin email.

Essential

• Adaptable to change.
• Friendly but professional approach.
• Good time management.
• A willingness to strive for excellence and train in all aspects of the team
• Flexible approach to cross site working.