Receptionist/Administrator

This is a fast-paced and

varied role that requires excellent communication skills and the ability to

remain calm under pressure. You will manage a range of administrative and

patient-facing tasks, ensuring the smooth running of our daily clinics.

Greeting

patients and visitors both in person and over the telephone.

Booking,

cancelling, and rescheduling appointments via the SystmOne clinical system.

Processing

repeat prescription requests and handling diverse patient enquiries.

Managing

incoming and outgoing post, clinical coding tasks, and scanning documentation.

Assist

with ad-hoc administrative tasks as needed.

Liaising

with GPs, nurses, and external healthcare providers (e.g., secondary care and

pharmacies).

Maintaining

patient confidentiality and data protection (GDPR) at all times.

You will play a vital role in ensuring

the efficient day-to-day operations of the practice. Your responsibilities will

include welcoming patients, managing appointment scheduling, handling incoming

calls, and supporting the administrative team with various clerical tasks.

ideal candidate will be organised, detail-oriented, and skilled in providing

excellent customer service to patients and visitors. Your contribution will

help create a welcoming atmosphere that enhances patient experience, while

upholding confidentiality and adhering to healthcare regulations and practice

policies.

Bugbrooke Medical Practice is committed to

providing high-quality patient care delivered by a dedicated team of healthcare

professionals. We are a rural practice caring for over 10,750 patients and

dispensing to over 3,500 patients.

We are part of the Integrated Care Board (ICB)

and a proud member of the Blue Primary Care Network (PCN). Together, we work to

ensure patients have access to all the services they need.

Bugbrooke Medical Practice is an accredited

training practice and for many years has been involved in the post graduate

training of fully qualified doctors who wish to enter the speciality of general

practice.

Our vision is clear, to be a trusted provider

in healthcare, delivering exceptional, personalised care that is deeply rooted

in our commitment to continuous learning, clinical excellence, and community

engagement.

Experience