Receptionist/Administrator

• Welcoming patients and visitors in a professional and compassionate manner.
• Handling telephone calls and patient queries efficiently, ensuring appropriate signposting.
• Booking, amending, and cancelling appointments via EMIS Web.
• Processing patient registrations, repeat prescription requests, and clinical correspondence.
• Scanning and accurately registering clinical documents onto patient records.
• Assisting with monitoring and recording data for QOF (Quality and Outcomes Framework) KPIs.
• Referring patients to the relevant specialties or external services as directed.
• Supporting clinicians and the wider team with administrative tasks.
• Ensuring confidentiality and compliance with NHS policies, GDPR, and safeguarding procedures.

• Greet and assist patients and visitors in a polite, professional, and compassionate manner.
• Answer and manage incoming telephone calls, dealing with patient queries and signposting appropriately.
• Book, amend, and cancel patient appointments using the practice clinical system (e.g., EMIS Web).
• Process new patient registrations, temporary residents, and patient record updates.
• Manage repeat prescription requests in line with practice protocols.
• Handle patient correspondence, referrals, and medical reports.
• Ensure the reception area is tidy, organised, and welcoming at all times.
• Scan, code, and file clinical documents into patient records accurately.
• Assist with monitoring and inputting data for QOF (Quality and Outcomes Framework) and other performance indicators.

• Prepare and send patient referrals to secondary care and community services.
• Support the management of recalls, long-term condition reviews, and screening programmes.
• Carry out administrative support for clinicians, nurses, and the management team.
• Maintain confidentiality and adhere to GDPR and NHS information governance policies.
• Contribute to maintaining practice policies, procedures, and quality standards.

Essential

• Previous experience in a GP surgery / healthcare setting is desirable.
• Proficiency in using clinical systems (e.g., EMIS Web).
• Excellent communication and interpersonal skills.
• Strong IT and administrative skills (Microsoft Office, email, digital systems).
• Ability to multitask and remain calm under pressure.
• Commitment to confidentiality, professionalism, and patient care.