Receptionist/Administrative Assistant

• Greet and assist patients, directing them to the appropriate service or healthcare professional efficiently and professionally.
• Provide general support to the practice team, projecting a positive and approachable image both in person and over the telephone.
• Maintain an effective and efficient reception service, handling enquiries regarding medical advice, medication, and other patient needs, and relay them accurately to clinical staff.
• Schedule new and follow-up appointments, explain procedures, and manage incoming and outgoing calls, ensuring accurate messaging and prompt delivery.
• Accurately enter patient information into Emis, ensuring records are complete, relevant, and correctly filed.
• Process repeat prescription requests via electronic prescribing or printed systems, ensuring readiness for patient collection within 48 hours.
• Manage incoming hospital mail and post, and ensure proper handling of all patient correspondence.
• Scan and attach non-electronic documents to patient records, ensuring accurate read-coding before appointments.
• Inform patients of test results (pathology/radiology) and ensure results are filed correctly in the patient record.
• Open and secure the premises, including alarm activation/deactivation, and maintain a clean, welcoming environment in waiting areas and communal spaces.

• Greet and assist patients, directing them to the appropriate service or healthcare professional efficiently and professionally.
• Provide general support to the practice team, projecting a positive and approachable image both in person and over the telephone.
• Maintain an effective and efficient reception service, handling enquiries regarding medical advice, medication, and other patient needs, and relay them accurately to clinical staff.
• Schedule new and follow-up appointments, explain procedures, and manage incoming and outgoing calls, ensuring accurate messaging and prompt delivery.
• Accurately enter patient information into EMIS, ensuring records are complete, relevant, and correctly filed.
• Log and communicate home visit requests and other urgent patient needs promptly, prioritizing appropriately.
• Process repeat prescription requests via electronic prescribing or printed systems, ensuring readiness for patient collection within 48 hours.
• Manage incoming hospital mail and post, and ensure proper handling of all patient correspondence.
• Scan and attach non-electronic documents to patient records, ensuring accurate read-coding before appointments.
• Assess and prioritize urgent patient requests, using sound judgment and professional communication while maintaining workflow.
• Explain practice arrangements and registration procedures to new or temporary patients.
• Inform patients of test results (pathology/radiology) and ensure results are filed correctly in the patient record.
• Open and secure the premises, including alarm activation/deactivation, and maintain a clean, welcoming environment in waiting areas and communal spaces.
• Undertake any additional duties appropriate to the role as requested by Partners or Managers.

Essential

• Previous experience of working within a GP Practice, Hospital admin or other Clinical admin setting

Essential

• GCSE or equivalent qualification in English and Maths.

Desirable

• Previous reception business admin training course, not essential but desirable.