Receptionist/Administrative Assistant
East London NHS Foundation Trust
London, E1 4DGView on map(opens Google Maps in a new tab)
Salary
£31,554 to £33,270
Contract
Permanent
Hours
Not specified
Closing date
11 October 2026
9 days leftJob description
Receptionist/Administrative Assistant We have a vacancy for a Receptionist/Administrative Assistant in the Perinatal Services, to provide seamless and...
To handle a variety of inquiries from the public and other agencies in a courteous and helpful manner, whether at the reception desk or over the phone, and during face-to-face interactions with the public and service users. Seek assistance and guidance from administrators as well as the Operational Manager when needed.
To answer all incoming calls to the service and respond to them appropriately with politeness and efficiency.
To schedule appointments and reach out to service users regarding their appointments or any cancellations.
To handle a variety of inquiries from the public and other agencies in a courteous and helpful manner, whether at the reception desk or over the phone, and during face-to-face interactions with the public and service users. Seek assistance and guidance from administrators as well as the Operational Manager when needed.
To answer all incoming calls to the service and respond to them appropriately with politeness and efficiency.
To schedule appointments and reach out to service users regarding their appointments or any cancellations.
Kindly take a moment to review the job description and person specification included with the vacancy profile in the advertisement.
Our mission is to positively impact people's lives by enhancing the quality of life for everyone we serve. Our core values are: We Care, We Respect, and We are Inclusive. We seek individuals who embody these values while supporting service users and carers, as well as in their interactions with colleagues within the Trust and our partner organisations.
Education/Qualification/Training
Essential: - Educated to GCSE standard or equivalent level of experience; - Good standard of written and spoken English
Desirable: - GCSE or equivalent qualifications
Experience
Essential: - Expereince of working in a receptionist role capacity within a team setting for up to 2 years or more; - Demonstrate experience of receptionist processes
Desirable: - Experience in health/mental Health, education or social services environment; - Experience of good literacy, numeracy and IT skills
Knowledge and skills
Essential
- Knowledge of Microsoft Office 360 and its applications
- Knowledge of patient administration systems
- Data entry system
- Good communication and interpersonal skills including ability to communicate effectively verbally and in writing
- IT/Administration
Desirable: - An understanding of office procedures; - Understanding of hospital and/or social services environments
Other
Essential
- Professional accountability
- Polite and friendly
- Ability to deal with verbally aggressive service users with empathy
- Ability to multitask in an environment where there are frequent interruptions
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
2 October 2026
Last checked
2 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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