Receptionist/Admin

The receptionist/admin role at Unsworth

Medical Centre requires enthusiastic, friendly, positive, professional

individuals who enjoy working as part of a team and strive to deliver a high

standard of service to patients and public in an efficient, effective, courteous and

confidential manner. The role is also to

provide support to the clinicians (both doctors and nurses) and Practice

Manager to meet the requirements of the practice.

To receive, assist and direct patients in accessing

the appropriate service or healthcare professional in a courteous, efficient

and effective way either in person (face to face) via the telephone or via

online requests, maintaining confidentiality at all times.

Scheduling & cancelling appointments using the EMIS

clinical system

Reception desk duties maintaining a friendly,

professional and courteous manner

Answering the telephone in a professional and friendly

manner. Ensuring a positive outcome.

Accurate message taking and conveying to appropriate

person via tasks

Care Navigating to appropriate services internally and

externally (Pharmacy First, physio, extended hours, ARRS)

Filing and accurate record keeping with attention to

detail

Following practice policies and office

procedures; copy notes, annual

recalls/reviews, health checks, flu recalls, child immunisation appointments

Completing work as per start and end of day checklists

Prescription preparation in line with practice policy

for both paper and electronic prescriptions

Referral management and liaising with providers

Liaising with other agencies where appropriate such

as; local pharmacies, district nurses, midwives, health visitors, care homes,

ambulance control, hospitals etc

Photocopying, scanning

Support practice in meeting NHS targets, QOF

requirements and national standards

Notes summarising & read coding

Use of additional systems such as docman, NHS App,

AccuRx and NHS mail

Maintain the waiting room as a clean and safe

environment

Carrying out duties requested by the Office Manager,

Practice Manager, GP partners and practice team as appropriate to the role.

Escalating problems to the Office Manager where

necessary

Any additional duties as required to ensure the smooth

running of the practice

Unsworth Medical Centre is based in the centre of Unsworth, within Whitefield neighbourhood, on the outskirts of Bury.

Qualifications

Essential: - Educated to GCSE level standard minimum of 5 passes at Grade A-C (including English)

Desirable: - NVQ Level 2 or above; - Customer Service

Knowledge and Skills

Experience