Receptionist/Admin
Crabbs Cross Surgery
Redditch, B97 5JXView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
31 October 2026
12 days leftJob description
The GP receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may in...
To act as a central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with the multidisciplinary team member and external agencies such as secondary care and community service providers.
The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.
- Maintain and monitor practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, dealing with the callers request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Data entry of new and temporary registrations and relevant patient information as requested
- Input data as necessary onto patients healthcare records
- Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Support all clinical staff with general tasks as required
- Photocopy documentation as required
- Maintain a clean, tidy and effective working area
- Monitor and maintain the reception area and notice boards
- Action incoming emails and correspondence as necessary
- Complete opening and closing procedures in accordance with the rota
- Support admin team, providing cover during absences
- Scan patient related documents and attach scanned documents to patients healthcare record
This role will be for 16 hours on a Monday, Thursday and Friday afternoon, These are non-negotiable. Additonal hours for over time/cover may be worked between 08:00 and 18:30, Monday to Friday and occassional Saturdays 09:00 to 13:00
Crabbs Cross Surgery is a long-established GP practice dedicated to providing high-quality, patient-centred primary care to the local community.
The practice offers a full range of general medical services, including routine and urgent appointments, chronic disease management, preventative health programmes, and access to a multidisciplinary team of healthcare professionals. With an emphasis on accessibility, safety, and continuity of care, Crabbs Cross Surgery is committed to adopting innovative approaches, enhancing communication, and working collaboratively with local health partners to meet the evolving needs of its patients.
Experience
Essential: - Clear, polite telephone manner; - Good customer service skills; - Team Player
Desirable: - Experience in a GP practice; - Experience with EMIS; - Competent in the use of Office and Outlook
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
7 October 2026
Last checked
8 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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