Receptionist, Women's & Children
University Hospitals Coventry and Warwickshire NHS Trust
Coventry, CV2 2DX
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
4 September 2026
4 days left
Job description
The Women's and Children's division are seeking to recruit x2 Band 2 receptionist to work on a part time basis . The posts are for part time 18 hours ...
- You will be first point of contact for patient enquires and it is essential that the patient's experience begins in a professional and polite manner.
- As well as admitting patients you will raise case notes for new born patients.
- Provide a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times
- Provide excellent patient care to ensure timely, relevant advice and assistance
- Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels.
- Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner
- Ensure that each patient is treated as an individual and their individual needs are met.Update and ensure patient demographics are current.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Qualifications
Essential
- Basic numeracy and literacy qualifications
- NVQ 2
Desirable
- Willing to work towards NVQ 2
Experience
Essential
- Previous experience in a patient/customer service environment
- Experience of working in a customer facing role
Desirable
- Previous experience in an NHS or patient customer environment
- Use of hospital Patient Administration system
Knowledge
Essential
- Knowledge of Microsoft Word and Excel
Desirable
- Knowledge of NHS systems and processes - primarily outpatients
Skills
Essential
- Ability to communicate clearly, both written and verbally
- Keyboard skills RSA 1 or equivalent
Desirable
- Ability to track information
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below)
- Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 August 2026
Last checked
24 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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