Receptionist

Our receptionists are the first point of contact for anyone visiting or contacting the Practice. They manage day-to-day patient interactions, including handling incoming calls, booking appointments, responding to enquiries, and welcoming patients into the Surgery. In addition to these front-facing duties, they are trained to triage and signpost patients appropriately, ensuring they receive the right care from the right professional.

Receptionists also support the clinical team with a range of administrative tasks, contributing to the smooth running of the Practice.

To assist

with the smooth and efficient running of reception in a pleasant and

courteous manner. Provide general

assistance to the practice team and project a positive and friendly image to

patients and other visitors, either in person or via the telephone.

co-ordinate doctors and their patients during surgery sessions keeping both

appropriately informed.

To maintain

accurate and timely computerised data.

To keep the

Practice premises to the quality and safety standards agreed.

following are the core responsibilities of the receptionist. There may be on

occasion, a requirement to carry out other tasks; this will be dependent upon

factors such as workload and staffing levels.

receptionist is responsible for supporting the reception

team, ensuring they achieve their primary responsibilities:

and monitoring the practice appointment system

personal, telephone and e-requests for appointments

incoming phone calls, transferring calls or dealing with the callers request

appropriately

patients to the correct service

contact with and responding to, requests from patients, team members and

external agencies

code data on EMIS.

documentation as required

entry of new and temporary registrations and relevant patient information as

required

data into the patients healthcare records as necessary

requests for information i.e. SAR, insurance / solicitors letters and DVLA

all queries as necessary in an efficient manner

out system searches as requested

a clean, tidy, effective working area at all times

and maintain the reception area and notice boards

all clinical staff with general tasks as requested

a positive attitude within the reception team

We are a large, friendly, forward thinking Practice looking after over 25,000 patients in and around Herne Bay. We are based over two sites and have a large team of staff all working together to provide a high standard of person centred care for our patients.

We are a friendly, flexible and supportive Practice that values our staff and aims to ensure everyone feels happy and supported in the workplace.

Skills and Abilities

Experience

Essential: - Experience of reception and/or administration.; - Experience of dealing with members of the public.

Desirable: - Previous employment in a GP Practice or the NHS.; - Knowledge of EMIS

Qualifications

Essential: - Educated to GCSE level or equivalent.

Desirable: - GCSE Maths and English.; - Experience of working in a GP Practice or the NHS.