Receptionist

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Ensure efficient running of appointment system. Be aware of flow of patients into consulting rooms and advise patients regarding any potential delays.

Help coordinate urgent on the day appointments for patients either by assisting with the online forms or walk-in emergencies.

Respond to all queries and requests for assistance from patients and other visitors.

Participate in Care Navigation, which involves signposting patient to more appropriate health care services.

Take and process new patient registrations.

Safely take samples from patients as per the Sample Handing protocol.

Take subject access requests from patients.

Set up online user accounts.

Ensure that you are familiar with the appointment systems being used for the practice and Primary Care Network appointments.

Book appointments for long term condition recalls as per the patients needs.

Process patient information such as notifications of deaths as per practice protocols.

Receive and transfer telephone calls. Ensure accurate messages are transcribed to the relevant recipient.

To assist with the Practices clerical work as required. This may involve clinical data entry onto the computer, scanning of documents, issuing mail-merge letters, recording and extracting data for audit purposes.

To retrieve and advise patients of their tests results.

To provide holiday and sickness cover for colleagues as required.

This list is not exhaustive and other duties relative to the role may apply.

The Oaks Medical Centre is a practice of approximately 8500 registered patients. We have GP Partners and various other clinical staff, plus a back office.

Our reception area is a primary function within the practice and is the first point of contact for our patients. It is therefore important that patients and their carers are greeted in a friendly and caring way and dealt with appropriately and efficiently, whether the contact is by telephone or face-to-face.

Working directly within the reception team, you will be the primary interface between patients and the clinical staff (doctors and nurses). Almost all practice correspondence, either verbal or written, is directed through our reception area. As a receptionist, you will need to be very industrious, the reception department is extremely busy; the work carried out in a GP Reception is diverse. We pride ourselves on our quality standards regardless of how busy we are.

Qualifications