Receptionist

o Problem solving & forward thinkingo Uses knowledge of integrated clinical information systems for collating data and adding referralso Data input and radiotherapy completion taskso Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts

Personal Skills

o Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients

o Is responsible for stock control in areas of worko Is responsible for the production and processing of all relevant completion letters following a patient's treatmento Creation of Follow up appointments on treatment completion

Effort

o Patient transfero Manual handling tasks as required

Meet and greet patients attending the Radiotherapy department, using effective communication skills when dealing with enquiries, providing empathy and reassurance to service users, relatives and visitors who may become aggressive, or emotionally distressed, referring them to the appropriate person or department for further assistance. Exchange information with patients and staff, both verbally and in written format Communicate information between departments internally and external.

Knowledge, training and experience Access patients demographic details on Medway and amend as necessary. Enter patient onto the Medway appointment system Provide comprehensive advice to patients/relatives regarding appointments. Track patient case notes in Medway system. Deal with queries from patients and other service users, for example GPs, hospital staff, social services, voluntary organisations and Trust management. Liaise with other members of staff regarding case notes and patient visits Resolves issues arising in own role, such as cancellation of patient appointments Uses own initiative to liaise with clinical staff where necessary regarding patient queries Use patient information systems to assist patients and staff. Work in Medway system, requiring standard keyboard skills Use of office equipment including PCs, fax machines, and phones. Maintain patient confidentiality at all times Follow all relevant policies and legislation. The post-holder is expected to follow all relevant protocols, and standard practice. Work collaboratively with colleagues to ensure policies are adhered to. Undertakes surveys/audits as necessary to own work. Manager is available as point of reference for any queries and will meet regularly.

Planning and Organisation Use own initiative to solve problems referring to manager as necessary. Book patient transport where applicable and deals with transport queries Booking and scheduling of physiotherapy and complimentary therapy and support services on site Plan and organise own time and workload activity with prioritisation Record all data in an accurate and timely manner. The post holder will be expected undergo relevant training and to take an active role in own personal development. The need for flexibility in this role is paramount as the post holder may be required to work in other locations and work flexible shifts.

Patient Care: Undertakes a range of different delegated duties across the Radiotherapy Department as allocated by the relevant line manager. Will record patient information and data and contribute to the implementation of patients clinical care packages.

Freedom to Act Will be required to utilise own initiative but work within defined SOPS, Procedures and Policies. When there is doubt or the post holder is unsure then there will be more senior members of staff available to raise issues with and receive guidance from.

Working Conditions Working hours must be flexible to the needs of the service, this may include working weekends. Expected to participate in all shift patterns

Teaching/Training Attends all relevant mandatory training courses Maintains own personal development Participate in relevant training, meetings and work at The Christie Withington site and other satellites within the network as required. Assists in the training and/or orientation of clinical support worker in reception/admin tasks and any other students. Required to demonstrate tasks and duties to new and less experienced members of the team.

This is not an exhaustive list and additional duties may be required as requested by the lead radiographer/ principal radiographer.

The Christie is one of Europe's leading cancer centres, looking after more than 64,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 25% patients are referred to us from other parts of the country.

We are the largest radiotherapy provider in the NHS with one in 20 treatments delivered at The Christie. We have up to 15 linear accelerators operating across our network of sites. We operate the largest chemotherapy unit in the UK on our main site and treatments are also provided at 13 other networked sites, and in patients homes. And as a specialist tertiary surgical centre, we focus on rare cancers, complex procedures, and multidisciplinary approaches to cancer surgery, specialising in colorectal, peritoneal, gynaecological, urological and plastic surgery.

We are also an international leader in research, with world first breakthroughs for over 100 years. We have been named by the UK's National Institute for Health Research (NIHR), as one of the best hospitals providing opportunities for patients to participate in clinical research studies, with more than 800 studies open at any time, caring for over 3,000 patients.

Qualifications

Essential: - Good standard level of Education

Experience

Essential: - Experience of working in a customer service or patient related environment; - Experience of undertaking administrative duties

Desirable: - Experience of working in a clinical environment within the NHS; - Experience of using multiple healthcare IT systems

Skills

Knowledge

Essential: - Knowledge of patient information /recording systems; - IT literate

Desirable: - Knowledge of Microsoft Office applications

Values

Essential: - Ability to demonstrate the organisational values and behaviours

Other

Essential: - Able to work flexibly; - Empathetic and caring