Receptionist

What you'll be doing as a Receptionist

This is a rewarding opportunity to play a key role in delivering a positive patient experience and supporting high-quality healthcare services.

What we're looking for

This

role is often the first point of contact for patients, visitors and healthcare

professionals, making it a vital part of delivering an excellent patient

experience. As the friendly and professional face of the service, the

Receptionist creates a welcoming environment, supports patients to access the

right care at the right time, and helps ensure the smooth and efficient running

of clinical services.

Working

as part of a multidisciplinary team, the Receptionist plays a key role in

coordinating appointments, managing enquiries, maintaining accurate patient

records, and supporting both clinical and operational colleagues. The role

requires excellent communication, organisational and customer service skills,

alongside a commitment to confidentiality, patient safety, and high quality

care.

The

Receptionist contributes directly to the effectiveness of the service by

helping maintain a safe, organised and responsive environment for patients and

staff. Through their daily interactions, they promote a positive patient

experience, identify and escalate concerns when necessary, and support the

delivery of compassionate, efficient and patient-centred healthcare services.

-

Greet patients and visitors in

a courteous and professional manner.

-

Manage patient appointments

using the scheduling system.

-

Assist with administrative tasks

as required by the clinical and administrative teams.

-

Register patients and manage

appointment books for various clinics.

-

Answer telephone calls and

respond to patient inquiries effectively.

-

Maintain accurate and

up-to-date patient records and documentation.

-

Coordinate with clinical staff

to ensure smooth patient flow and communication.

-

Handle incoming and outgoing

mail and correspondence.

-

Ensure the reception area and

clinical space is tidy and welcoming at all times.

-

To receive and ensure all deliveries

are signed for and signposted appropriately to relevant team members.

answer the main telephone enquiries line and manage enquiries and redirect

calls to appropriate members of staff.

answer intercom enquiries from visitors at the front of the building, allowing

them entry to the building.

complete daily checks within the clinical reception area and clinical rooms,

reporting any issues to the operational team.

complete Health and Safety checks and update Teamnet with dates and reporting

any issues to the operational team.

ensure rooms are fully stocked and report any shortages to the operational team.

ensure general waste and recycling bins are placed outside in readiness for

scheduled collection days and support with the clinical waste collection.

-

To

observe patients, in the seating area to ensure the area is safe and

immediately escalating concerns to Service Coordinator and clinician on site

for any patient who you observe in the seating area that may have deteriorated.

-

Identifying

any security issues and notifying to the Service Coordinator and reporting as

necessary i.e. Police (999) or 101 service. (e.g. hostile, aggressive and

potentially intoxicated patients / members of the public)

-

Identifying

any safeguarding concerns and escalating to Service Coordinator

-

To

be approachable and when required provide support to patients, relatives and

other Health Care Professions in a professional manner.

Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 210,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.

At Taurus Healthcare we strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds including those from Military Veterans and family members of serving personnel.

Experience

Skills

Qualifications

Other Job Requirements

Personal Qualities and Attributes

Experience