Receptionist

• Answering phone calls and booking appointments for patients.
• Greeting and checking-in patients as they arrive at the practice.
• Handling patient queries and ensuring a positive experience.
• Updating and maintaining patient records accurately.
• Managing patient flow and ensuring appointments run on time.
• Assisting with the preparation of medical records and documents.
• Handling sensitive information confidentially in line with GDPR regulations.
• Supporting the clinical team with general administrative tasks as needed.

Essential

• Able to work independently, using your own initiative and managing your own workload with minimal supervision.
• Must be able to work some early start or late finishing shifts of 8:00am or 6:30pm, in line with practice opening hours.

Desirable

• Experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks.
• Strong organisational skills and attention to detail.
• A caring, professional attitude with the ability to empathise with patients.
• Competency in using computer systems and medical software (training provided).
• Knowledge of medical terminology is an advantage but not essential.