Receptionist
South Tyneside and Sunderland NHS Foundation Trust
SUNDERLAND, SR1 3AEView on map(opens Google Maps in a new tab)
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
29 October 2026
10 days leftJob description
There are so many reasons to join our team at Sunderland Specialist Eye Hospital. Aside from our fantastic staff, we have lots of exciting things goin...
- To be responsible for registering attendances and updating patient demographic details in the patient administration system.
- To work on our NetCall system and manage our eye emergency telephone queue.
- To be first point of contact for all patients attending Sunderland Specialist Eye Hospital Emergency Department both face to face and on the phone.
- To support in the triage of patients.
- To complete scanning of documentation onto our patient systems.
- To work flexibily across other reception areas when required.
Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.
Please add your telephone number to your application form so we can contact you quickly if required.
One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.
We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.
The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI,
and it poses a risk to the integrity of your individual recruitment process, we
may withdraw your application at any stage of the process.
Qualifications
Essential: - GCSE Maths & English C or above, or equivalent; - NVQ Level 2 qualification or equivalent in any subject
Experience
Essential: - Proven prior customer services experience.
Desirable: - Proven prior experience of working in the NHS
Skills and Knowledge
Essential
- Ability to prioritise tasks.
- Ability to communicate in an understandable way to patients and colleagues, adapting communication style to meet the needs of the recipient.
- Ability to communicate messages and instructions accurately to colleagues, both verbally and in writing.
- Basic skills of empathy and reassurance.
- Basic keyboard skills.
- Ability to use basic email system and document clearly, using plain English.
- Basic understanding of health and safety requirements in a patient environment.
- General understanding of confidentiality requirements in a health care setting.
- Willing to undertake further training related to role.
Physical Skills
Essential: - Basic keyboard skills
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
15 October 2026
Last checked
19 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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