Receptionist - Sexual Health & HIV Services

The post holder will contribute to the smooth running of the Sexual Health (including Young Persons) & HIV service by acting as a focal point of communication between patients, doctors, nurses and other medical staff including providing comprehensive clerical support and excellent patient care. The post holder will ensure confidential and sensitive information is kept secure and that all work will be carried out in accordance with the Trusts policies and procedures.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

EDUCATION AND QUALIFICATIONS

Essential: - GCSE A-C grade in English or equivalent; - NVQ level 3 or equivalent experience

KNOWLEDGE AND UNDERSTANDING

Essential: - Understanding of customer care

Desirable: - Inform system

EXPERIENCE

Essential: - Experience working within a community clinic/GP setting or equivalent; - Reception/telephone experience; - Clerical work

Desirable: - Hospital reception; - Experience of dealing contraceptive and sexual health enquiries