Receptionist

• To support the partners, managers and colleagues in the provision of primary care services for the patients of the practice.
• Accurately detail information on patients records within the clinical system
• Maintain the practice appointment system
• Process patient requests for appointments in person, via telephone or e-requests
• Assist with triage administration
• Signpost patients via care navigation to the appropriate service
• Initiate contact with and respond to, requests form patients, team members and external agencies
• Manage all queries as necessary in an efficient manner
• Open & close down of the premises
• Act as a chaperone as required
• Make and record all ambulance bookings
• Work with colleagues to ensure reception area and reception notice boards are kept tidy and up to date
• Liaise with members of the ICB district nurses, health visitor, midwife etc
• Undertake a broad spectrum of administrative duties commensurate with the role i.e. recall of patients to clinics, processing tasks/letters/pathology, registration of patients, process insurance reports, dressing board, emails
• Be flexible to ensure reception cover during holiday/sickness periods
• Support the delivery of enhanced services and other service requirements
• Undertake all mandatory training and induction programmes
• Support in the management of repeat prescriptions adhering to the practices policy
• Be aware of duties and responsibilities regarding practice policies relating to safeguarding children & adults

Essential

• Excellent interpersonal and communication skills Solid organisational skills Clear Handwriting Good Time Management Good resilience Solid computer skills, especially Microsoft applications.