Receptionist (Patient Coordinator)

Acting as the first point of contact for patients and

visitors, ensuring they are directed to the right service at the right time.

Working across both front and back office reception desks, managing appointment bookings and providing support with patients enquiries both in person and over the telephone.

Communicating effectively with patients, healthcare professionals and other members of staff, ensuring information is provided accurately and sensitively while maintaining patient confidentiality at all times.

Operating in a busy reception environment, prioritising tasks and responding calmly and professionally to a wide range of patient needs and enquiries. Assisting with administrative duties, updating patient records and ensuring relevant information is accurately recorded and communicated.

Supporting the smooth day-to-day running of the reception area by working collaboratively with colleagues and healthcare teams to ensure patients receive an efficient and positive experience.

appointments face to face and over the phone, undertaking non-clinical triage,

and ensuring patients are booked with the right person, in the right place, at

the right time.

as first point of contact for patient complaints, attempting resolution before

escalating to the Surgery Manager/Deputy Manager.

patients in for appointments and directing them to the appropriate waiting

area.

and recording requests for home visits, DN visits, and telephone consultations,

and taking messages.

test results to patients or following up when necessary.

RIP forms.

and processing Med3 requests.

appropriate ELight consultations for patients unable to complete an online

consultation themselves, to avoid exclusion.

and allocating 111 requests.

and processing tasks, prioritizing any urgent requests received.

any urgent laboratory requests received by phone.

with care/residential homes to arrange tests or appointments.

laboratories to chase, query, or request tests.

home visits.

patients with general enquiries.

Opening,

date-stamping, and distributing post external and internal mail.

online consultations and signposting to the right person, place, and time,

taking appropriate actions.

patients on the doctors behalf to arrange follow-ups, prescription

collections, and test results.

ambulances as required by GPs.

prescriptions and recording in the pharmacy book.

and recording payments for medicals, insurances, overseas visitors, etc., and

filing GP letters.

envelopes for mailings and printing practice leaflets, new patient

questionnaires, change of address forms, etc.

surgeries and clinics.

incoming receptionists are notified of relevant information and outstanding

matters.

consulting rooms and leaving them tidy for the next surgery.

the post tray is cleared every evening.

aware of practice protocols and taking part in their regular updating.

and amending appointments when clinical staff are absent due to sickness.

practice training events and completing mandatory training.

For

Visiting Consultants, Health Professionals, and Visitors:

visitors, asking them to sign the visitors book, informing relevant staff, and

directing them to the appropriate location.

patient lists to visiting consultants on the practice computer system.

patients in and directing them to the relevant waiting area, staying updated on

room usage during each shift.

patients and visiting consultants with general enquiries.

on correct contact information when patients enquire about external clinics.

deliveries or directing them to the relevant department.

Whitstable Medical Practice is a forward thinking single practice Primary Care Network (PCN) GP Practice based across 3 sites in Whitstable. There are 22 equity partners looking after over 45,500 patients. There are also 18 Allied Health Professionals directly employed Clinical Pharmacy Team, Frailty Practitioners, Social Prescribers, First Contact Physiotherapists and Mental Health Practitioners.

We pride ourselves on our innovative approach to Primary Care. We are a training practice. Our state-of-the-art buildings provide access to a wide range of services and facilities, including:

Qualifications

Essential: - GCSE or equivalent in English Language and Maths.

Desirable: - Administration qualification

Experience

Skills and Abilities