Endoscopy Access Coordinator

• The post-holder will be responsible for ensuring that elective theatre lists are compiled and updated on Cerner (or any other Trust systems) and reviewed/signed off by the relevant surgical teams/General Management.
• Contact patients offering them a choice of admission dates and agree with them the date of admission in line with the Patient Access Policy.
• Create a waiting list entry for patients requiring admission.
• To ensure correct OPC code is used for waiting list entries.
• Schedule patient appointments ensuring patients are fully booked on Cerner and ensure a confirmation letter is sent or that patients are telephoned if booking at short-notice.
• Responsible for booking patients in chronological order or in order of clinical urgency.
• Lead responsibility for booking procedures ensuring that theatre capacity is proactively and efficiently utilised.
• Book HDU and ITU beds according to the nature of procedure or if requested by Surgical team
• Undertake the booking of elective admissions for cancer patients and liaise closely with Cancer MDT Co-ordinators to ensure that these are scheduled appropriately within the cancer pathway targets.
• Book new appointments for Pre-operative assessment (POA) at least two weeks before surgery, ensuring that capacity is proactively and efficiently used and patients booked in advance of surgery.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

Essential

• Experience in a patient/customer facing role
• NHS experience
• Understanding of confidentiality and data protection act
• Knowledge of booking patient appointments data recording system
• Knowledge of RTT pathways and targets
• Accurate data entry and keyboard skills
• Knowledge of Microsoft Office

Essential

• Ability to type to a reasonable speed to achieve at least 30 words per minute
• Strong IT skills
• Excellent communication and interpersonal skills, including a good telephone manner
• Ability to prioritise workload and work on own initiative
• Excellent organisational and numerical skills
• Excellent verbal and written communication skills
• Ability to prioritise work and approach new tasks flexibly
• Problem solving skills
• Ability to demonstrate a polite and sympathetic manner to patients and staff
• Ability to work as an effective team member and without supervision as necessary
• Ability to prepare clear and accurate information
• Ability to work effectively in a stressful and pressurised environment
• Attention to detail and accuracy
• Good time management skills
• Flexible and adaptable and a positive approach to change
• Punctual and well presented
• Able to learn new skills