Receptionist Part-Time 25 Hours per Week
Thornbury Road Centre for Health
Isleworth, TW7 4HQView on map(opens Google Maps in a new tab)
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
13 November 2026
24 days leftJob description
Thornbury Road Centre for Health SystmOne Medical Receptionist Part-Time 25 hours per week Usual shifts ; Monday to Friday 1:30pm to 6:30pm The applic...
- Answer the telephone and deal with enquiries
- Opening an closing the practice
- Responding to e-mail enquiries on behalf of the practice
- Reception and routing of patients on arrival.
- Arrange appointments, telephone appointments and home visits
- Data entry onto medical record
- General administrative duties
- Manage the Practice appointment system and process appointment requests by telephone, in person and online.
- Answer telephone calls and deal with patient queries professionally and efficiently.
- Welcome patients and provide appropriate signposting to Practice and external services.
- Monitor and respond to the Practice generic email account.
- Process incoming and outgoing correspondence, including scanning and attaching documents to patient records.
- Process clinical letters and documentation using SystmOne.
- Register new and temporary patients and maintain accurate patient demographic information.
- Obtain relevant hospital results and documentation when required.
- Arrange patient transport and interpreter services.
- Complete basic referrals under clinician instruction.
- Maintain accurate patient records and undertake appropriate coding.
- Support the Practice with patient recalls, including Diabetes and CKD searches and contacting patients to arrange appointments.
- Participate in reception, lunch cover, opening and closing duties.
- Support colleagues with administrative tasks and provide cover during staff absence.
- Maintain a clean, tidy and organised reception environment.
- Monitor reception equipment, supplies and relevant checks.
- Record significant events and report concerns appropriately.
- Participate in audits, training and Practice improvement activities.
- Maintain mandatory training and work in accordance with Practice policies, procedures and confidentiality requirements.
- Undertake other reasonable duties required to support the smooth running of the Practice.
The postholder will work closely with clinical and administrative colleagues to provide a high-quality, patient-centred service and contribute positively to the overall patient experience.
We are a friendly, busy 2 partner GP practice and are currently looking
for a receptionist to work 30 hours per week. Previous experience of working in
a patient centered role will be an advantage especially exposure in general
practice.
The successful applicant will need to be compassionate, highly
motivated, adaptable and flexible. As part of the reception team the candidate
will need excellent verbal, written and IT skills, communication and people
skills along with the ability to work as part of a team. Applicants must
possess the ability to work under pressure, prioritise and multitask.
Qualifications
Essential: - Good standard of education.; - Basic IT skills.
Desirable: - Medical Receptionist or relevant healthcare qualification.
Experience
Essential: - Previous reception, administration or customer service experience.; - Experience dealing with the public.
Desirable: - Previous NHS or GP Practice experience.; - Experience using SystmOne or a similar clinical system.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
16 October 2026
Last checked
20 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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