Receptionist

The duties and

responsibilities to be undertaken by members of the Practice reception team include:

monitoring the Practice appointments system

and telephone requests for appointments, visits and telephone

consultations and ensuring callers are directed to the appropriate

healthcare professional

passing on information

paperwork

prescriptions in accordance with Practice guidelines

support to members of the primary healthcare team.

entry/data allocation and collation; processing and recording information

in accordance with Practice procedures

with and responding to requests from patients, other team members and

associated healthcare agencies and providers

area, notice-boards and leaflet dispensers tidy and free from obstructions

and clutter

The purpose of

Offer general

assistance to the Practice team and project a positive and friendly image to

patients and other visitors, either in person or via the telephone

Receive, assist

and direct patients in accessing the appropriate service or healthcare

professional in a courteous, efficient and effective way

Undertake a

variety of reception duties to assist in the smooth running of the Practice

including the provision of appointment booking, reception desk and clerical

support to the reception team and clinical staff as well as other members of

the Practice team

Facilitate

effective communication between patients, members the primary health care team,

secondary care and other associated healthcare agencies

Duties and

The duties and

responsibilities to be undertaken by members of the Practice reception team may

include any or all of the items in the following list. Duties may be varied from time to time under

the direction of the Reception / Operations Manager/Practice Manager, dependent

on current and evolving Practice workload and staffing levels:

of Practice premises and maintaining security in accordance with Practice

protocols

monitoring the Practice appointments system

and telephone requests for appointments, visits and telephone

consultations and ensuring callers are directed to the appropriate

healthcare professional

distributing incoming (and outgoing) mail

passing on information

paperwork

prescriptions in accordance with Practice guidelines

support to members of the primary healthcare team to ensure appropriate

Practice records are kept up to date.

entry/data allocation and collation; processing and recording information

in accordance with Practice procedures

with and responding to requests from patients, other team member and

associated healthcare agencies and providers

refreshments for staff and visitors as required; keeping the refreshment and

kitchen area clean and tidy

area, notice-boards and leaflet dispensers tidy and free from obstructions

and clutter

Other Tasks

Any other tasks as

allocated by the Reception / Operations Manager / Practice Manager / GP

Partners.

The Old Coulsdon Medical Practice provides primary care services in Coulsdon to approximately 19,500 patients

The clinical team at the surgery is made up of 5 Partner GP's, 7 Salaried GP's , 5 Nurses, 1 Nurse Associate, 2 Healthcare Assistants, 3 Pharmacists, 1 Pharmacy Technician, 1 Paramedic, 1 Advanced Paramedic Practitioner, 1 First Contact Practitioner Physiotherapist and over 20 non-clinical staff made up of receptionists and

administrators.

The practice is a training practice for trainee GP's and

provides teaching to medical students and nurses.

The practice is registered as a partnership with the Care

Quality Commission to provide the regulated activities of diagnostic and

screening procedures, maternity and midwifery services, family planning

services, treatment of disease, disorder or injury and surgical procedures.

The practice ethos of providing high quality and caring services

by friendly proactive teams.

The Practice is a member of SPC Health Primary Care Network (PCN). The PCN is a collaboration of 4 local GP practices that service a total population of approx. 53,000 patients.

Qualifications

Essential: - GCSE grade A to C (or equivalent) in English and Math; - Excellent Customer Service Skills; - Excellent Communication Skills