Receptionist
Norfolk Primary Care C.I.C.
Norwich, NR2 4SZ
Salary
£19,882
Contract
Permanent
Hours
Not specified
Closing date
4 September 2026
4 days left
Job description
Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK...
Norfolk Primary Care is seeking a friendly, organised and
compassionate Receptionist to join our Vulnerable Adult Service based at Under
One Roof in Norwich.
This is an exciting opportunity to become the first point of
contact for patients, visitors and partner organisations, providing a
professional and welcoming reception service while supporting the wider
clinical and administrative team.
The successful candidate will be confident working in a busy
environment, able to prioritise competing demands and committed to delivering
excellent customer service to some of the most vulnerable members of our
community.
This role requires a full-time onsite presence due to the
nature of the service and patient-facing responsibilities.
-
Welcome patients, visitors and professionals in
a friendly and professional manner.
-
Manage appointments and maintain an efficient
appointment system.
-
Answer telephone calls, respond to enquiries and
direct calls appropriately.
-
Register new patients and update patient records
accurately.
-
Process clinical correspondence, electronic
tasks and administrative requests.
-
Support clinicians and support workers with
administrative duties.
-
Liaise with prescription, scanning and clinical
teams to resolve patient queries.
-
Maintain accurate electronic patient records and
ensure confidentiality at all times.
-
Assist with clinic administration and the
day-to-day running of reception.
-
Comply with data protection, confidentiality and
safeguarding requirements.
-
Work collaboratively with colleagues to provide
a high-quality service.
Note: The responsibilities of this role
will normally include all duties described in this job description and any
additional or different duties, which the employer may require from time to
time.
Norfolk Primary Care Ltd is a Community Interest Company. It was established to:
- Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.
- Help with challenges identified by practices workload, GP recruitment, sharing best practice.
- Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.
- Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.
- Work within health systems to provide patient care in innovative and solution-focused ways.
- We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.
If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.
Skills & Abilities
Essential
- Excellent customer service and communication skills.
- Strong organisational skills and the ability to prioritise workload.
- Good IT skills, including Microsoft Office and email.
- Ability to remain calm and professional in a busy environment.
- High level of accuracy and attention to detail.
- Compassionate and approachable.
- Reliable and professional.
- Excellent interpersonal skills.
- Good problem-solving skills.
- Committed to equality, diversity and inclusion.
Experience
Essential
- Experience working in a reception, customer service or administrative role.
- Understanding of confidentiality and data protection.
Desirable
- Any of the following would be advantageous, but training will be provided:
- Previous NHS, GP practice or healthcare reception experience.
- Experience using SystmOne.
- Experience supporting vulnerable adults or working within health or social care.
- Knowledge of NHS services and patient pathways.
- Experience working with external agencies and partner organisations
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
20 August 2026
Last checked
21 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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