Receptionist

To act as a central

point of contact for patients, the distribution of information, messages and

enquiries for the clinical team, liaising with the multidisciplinary team

member and external agencies such as secondary care and community service

providers.

The core

responsibilities of the receptionist are as follows. On occasion, there may be

a requirement to carry out tasks not listed below, that are within the

reasonable scope of the role.

-

Maintain

and monitor practice appointment system

-

Process

personal, telephone and e-requests for appointments

-

Answer

incoming phone calls, dealing with the callers request appropriately

-

Signpost

patients to the correct service

-

Initiating

contact with and responding to, requests from patients, team members and

external agencies

-

Data entry

of new and temporary registrations and relevant patient information as

requested

-

Input data

as necessary onto patients healthcare records

-

Direct

requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors

letters

-

Manage all

queries as necessary in an efficient manner

-

Carry out

system searches as requested

-

Support

all clinical staff with general tasks as required

-

Photocopy

documentation as required

-

Maintain a

clean, tidy and effective working area

-

Monitor

and maintain the reception area and notice boards

In addition to the

core responsibilities, the Receptionist may be requested to;

1.

Action

incoming emails and correspondence as necessary

2.

Complete

opening and closing procedures in accordance with the rota

3.

Partake in

audit as directed by the audit lead

4.

Support

admin team, providing cover during absences

5.

Scan

patient related documents and attach scanned documents to patients healthcare

record

We currently have 2 part time vacancies available allowing us to be flexible for the right candidate.

All hours will be worked between 08:00 and 18:30, Monday to Friday

Market Cross Surgery is a long-established GP practice dedicated to providing high-quality, patient-centred primary care to the local community. Recently under new management, the surgery is focused on modernising its services, strengthening clinical capacity, and improving patient experience.

The practice offers a full range of general medical services, including routine and urgent appointments, chronic disease management, preventative health programmes, and access to a multidisciplinary team of healthcare professionals. With an emphasis on accessibility, safety, and continuity of care, Market Cross Surgery is committed to adopting innovative approaches, enhancing communication, and working collaboratively with local health partners to meet the evolving needs of its patients.

Qualifications

Experience