Receptionist

Answering telephone calls

Emails

Tasks / workflow

Dealing with patients / queries face to face via the desk

Prescriptions

scanning / Photocopying

Using Emis clinical system

other office duties as required

Job Title

Medical Receptionist

Line Manager

Practice

Manager

Accountable to

Practice

Manager

Hours per week

25-30 Hours

per week

To be responsible for

undertaking a wide range of reception and administrative duties and the

provision of general support to the multidisciplinary team. Duties can

include but are not limited to, greeting and directing patients, patient

registration, booking appointments, processing of information (electronic and

hard copy) and assisting patients as required. To act as the central point of

contact for patients, the distribution of information, messages and enquiries

for the clinical team, liaising with multidisciplinary team members and

external agencies such as secondary care and community service

providers.

Mission Statement

The

Kingstanding Circle Surgery is committed to providing and delivering the

highest standard of healthcare to the patients of the practice and the local

community, through the provision of personal medical services and interaction

with NHS England.

Generic Responsibilities

All

staff at Kingstanding Circle Surgery have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards

ED&I creates and environment where all individuals are able to achieve

their full potential. Creating such an environment is important for three

reasons: it improves operational effectiveness, it is morally the right thing

to do, and it is required by law.

Patients and their families have the right to be

treated fairly and be routinely involved in decisions about their treatment

and care. They can expect to be treated with dignity and respect and will not

be discriminated against on any grounds including age, disability, gender

reassignment, marriage and civil partnership, pregnancy and maternity, race,

religion or belief, sex or sexual orientation. Patients have a responsibility

to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in

recruitment and career progression. Staff can expect to work in an

environment where diversity is valued and equality of opportunity is

promoted. Staff will not be discriminated against on any grounds including

age, disability, gender reassignment, marriage and civil partnership,

pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Staff have a responsibility to ensure that you treat our patients and their

colleagues with dignity and respect.

Safety, Health,

Environment and Fire (SHEF)

This practice is committed to supporting and

promoting opportunities to for staff to maintain their health, well-being and

safety. You have a duty to take reasonable care of health and safety at work

for you, your team and others, and to cooperate with employers to ensure

compliance with health and safety requirements. All personnel are to comply

with the Health and Safety at Work Act 1974, Environmental Protection Act

1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and

other statutory legislation.

Confidentiality

This

practice is committed to maintaining an outstanding confidential service. Patients

entrust and permit us to collect and retain sensitive information relating to

their health and other matters, pertaining to their care. They do so in

confidence and have a right to expect all staff will respect their privacy

and maintain confidentiality at all times. It is essential that if, the legal

requirements are to be met and the trust of our patients is to be retained

that all staff protect patient information and provide a confidential

service.

Quality & Continuous Improvement (CI)

To

preserve and improve the quality of our output, all personnel are required to

think not only of what they do, but how they achieve it. By continually

re-examining our processes, we will be able to develop and improve the

overall effectiveness of the way we work. The responsibility for this rests

with everyone working within the practice to look for opportunities to

improve quality and share good practice.

This

practice continually strives to improve work processes which deliver health

care with improved results across all areas of our service provision. We

promote a culture of continuous improvement, where everyone counts and staff

are permitted to make suggestions and contributions to improve our service

delivery and enhance patient care.

Induction Training

On arrival at the

practice all personnel are to complete a practice induction programme; this

is managed by the Practice Manager.

At KCS, you will have the opportunity to work alongside an experienced, friendly and supportive team. We are proud of our strong staff retention, with several members of the team having been with us for 25 years or more, and the majority of our colleagues having been part of KCS for over 10 years.

We are committed to supporting our staff and helping them develop their skills and knowledge. Excellent training and networking opportunities are available for the right candidate, providing the opportunity to build a rewarding career within general practice and medical administration.

Qualifications