Receptionist

You will be able to offer a comprehensive service within a busy and often demanding environment so candidates will need to be confident and adaptable to change.

Duties will include: answering the telephone and transferring calls to various departments where appropriate. Welcoming Service Users, Carers, Professionals and Visitors to the Site and dealing with enquiries on the phone or face to face. Checking ID's and handing out security alarms and keys for which training will be given.

Reporting maintenance and cleaning issues to the Help desk and keeping accurate and up to date maintenance logs.

You will also act as a Fire Warden and be responsible for keeping the Reception area clean, tidy and organised.

Other duties would include: Dealing with deliveries of stationery etc., to the building. Booking all Clinical and meeting rooms for the Clinical and Corporate Staff working in the building for which training will be given.

You will work closely with other members of the administration Teams to ensure a smooth and effective Reception Service.

Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.

Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Qualifications

Essential: - Good level of education/GCSE or equivalent incl. English Language; - Good IT skills

Previous Experience

Essential: - Experience on a busy reception desk; - Experience of working in a healthcare/mental health care/office environment

Skills / Knowledge / Ability

Essential: - Proficient in the use of Microsoft Office software, in particular Outlook, Excel and Word