Receptionist

Location: Park Lane Surgery

Job Title: Receptionist

Hours: 25

Contract: Fixed term, approximately 9 months maternity cover

Start date: Mid-February 2027

Job overview: To provide a high quality,

professional service to patients and work alongside the Practice team.

We're looking for someone who

o Key

o Responsible

for switching telephone service at appropriate times of the day

o Check

Doctors consulting rooms and Attached Staff room before each surgery

o Answer

the telephone, make appointments, record requests for home visits.

o Receive

patients at Reception desk, record their arrival on the appointment system

o Direct

Patients to consulting rooms

o Operate

the appointment system.

o Register

patients for the Patient Access Online system and assist with queries

o Send

text messages to patients as appropriate, via the Mjog texting system.

o Receive

repeat prescription requests, prepare and process them via the computer.

o Receive

and accurately record details of messages ensuring all messages reach the

relevant personnel.

o Assist

in the Dispensary when required

o Print

patient information leaflets when requested

o Participate

in data collection.

o Acquire

a working knowledge of computers in the practice.

o Waiting

area keep clean and tidy during the day

o Check

patient toilet between surgeries

o Print

appointment lists for afternoon and following morning clinics

o Check

Home Visit Book and print patient summaries

o

o

Monthly shopping for staff refreshment supplies

o

Fire Alarms check, test and update files

o

Order supplies for Nurses and housekeeping

o

Check INR/DMARD bloods weekly and review

appointments

o

Postnatal appointments and immunisation

You may

be required to perform other related duties from time to time.

This job description is

not an exhaustive list of duties but is intended to indicate the main functions and responsibilities of the post.

At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.

As part of this support, we are hosting this job advert on behalf one of our members, Park Lane Surgery

Other requirements

Essential: - Flexibility to work outside of core office hours.; - Disclosure Barring Service (DBS) check.; - Evidence of continuing professional development.

Experience

Essential: - Experience working with the general public/patients.

Desirable: - Experience of working in primary care.; - Broad knowledge of General Practice.

Personal Qualities

Skills

Desirable: - Excellent communication skills (written and oral).; - Strong IT skills.; - Competent in the use of Office and Outlook.; - SystmOne.

Qualifications

Essential: - GCSE (or equivalent) English & Maths at Grade C or above