Receptionist

The purpose

Offer general

assistance to the Practice team and project a positive and friendly image to

patients and other visitors, whether in person, by telephone or electronically.

Receive,

assist and direct patients in accessing the appropriate service or healthcare

professional in a courteous, efficient and effective way.

Undertake a

variety of administrative duties to assist in the smooth running of the

Practice including managing appointments and the provision of clerical support

to clinical staff and other members of the Practice team.

Facilitate

effective communication between patients, members of the primary health care

team, secondary care and other associated healthcare agencies.

Reports to: Reception Manager - Jenni Gavin

The duties and responsibilities to

be undertaken by members of the Practice reception & administration team

may include any or all of the items in the following list. Duties may be varied from time to time

under the direction of the Reception Manager / Deputy and or Practice Manager, dependent on

current and evolving Practice workload and staffing levels:

On occasion opening

up/locking-up of Practice premises and maintaining security in accordance

with Practice protocols

Maintaining

and monitoring the Practice appointments system using SystmOne

personal, telephone and electronic/online requests for appointments, visits

and consultations, and ensuring callers are directed to the appropriate

healthcare professional

and distributing incoming (and outgoing) mail (post and electronic) Using Anima.

Taking

messages and passing on information

Filing

and retrieving paperwork/electronic data

Computer

data entry/data allocation and collation; processing and recording

information in accordance with Practice procedures

Initiating

contact with and responding to requests from patients, other team member and

associated healthcare agencies and providers

Providing

clerical assistance to Practice staff as required from time to time,

including word/data processing, filing, photocopying and scanning

Keeping

the reception area, notice-boards and leaflet dispensers tidy and free from

obstructions and clutter.

Working

conditions

Frequent, prolonged

VDU use

Time-pressured

environment

High levels of

accuracy and attention to detail essential at all times

Exposure to

distressing situations and written material

Requirement to wear

uniform

Job Description for

all G DOC workers

The job description for all G DOC

workers also forms part of your job description.

G DOC LTD is a unique, GP-owned organisation all GP

surgeries in Gloucestershire are our shareholders. We operate with a

not-for-profit ethos, ensuring every decision and service is focused on

improving patient outcomes and reinvesting in local Primary Care across the

county.

We directly manage several GP surgeries in Gloucester

and the Forest of Dean, providing patient-centred care to more than 45,000

patients. We value continuity of care and practice teams are at the heart

of all we do. In addition to our surgeries, we deliver a range of countywide

commissioned services designed to improve access, increase capacity, or provide

specialist support. Our teams are committed to delivering sustainable,

high-quality primary care while fostering innovation and collaboration across

the local health system.

By joining us, youll be part of an organisation that

puts people first supporting staff wellbeing, professional development, and a

collaborative culture. Youll benefit from the stability, support, and career

opportunities of a larger organisation, while still working in close-knit,

community-focused teams.

Experience

Desirable: - Work in a receptionist role; - Broad knowledge of General Practice

Skills

Desirable: - Strong IT skills; - Competent in use of SystmOne; - Competent in the use of Office and Outlook

Personal qualities

Qualifications

Other

Essential: - Disclosure Barring Service (DBS) check

Desirable: - Evidence of continuing professional development