Receptionist

• Dealing with patients by phone or in person in a polite, friendly and courteous manner
• Providing information to patients, including test results
• Responding to requests from clinicians, including chaperoning
• Processing correspondence, including new patients registrations
• Opening and closing the surgery in line with practice protocols

• Manage appointment requests both face to face, over the telephone and via online methods
• Receive patients and deal with their queries
• Provide information to patients, including test results
• Deal with general enquiries from hospitals and other external agencies
• Respond to requests from clinicians and staff using organisation systems
• Arrange patient services e.g chaperones, interpreters, hospital transport as needed
• Process correspondence via email, post and file information accordingly
• Process new registrations and changes of address
• Follow systems for receiving, updating and handling confidential patient records
• Liaise with Practice Team to ensure resolution of I.T or security issues
• Follow daily protocols for the secure opening and closing of the Practice

• General admin duties
• Promote and maintain standards relating to CQC including Health and Safety
• Support equality, diversity and the rights of patients and carers
• Maintain strict confidentiality on all matters relating to patients/ carers/ colleagues/ other health workers/ the business of the Practice
• Promote the good reputation of the Practice
• Participate in training programmes as requested to enable the efficient running of the practice and meet any professional minimum competence requirements
• Work in accordance with Practice protocols
• Participate in the annual appraisal process

Essential

• Proficient in keyboard skills and IT
• Excellent communication skills
• Excellent telephone manner
• Good organisational skills
• Good listening skills
• Able to work as part of a team
• Able to work without close supervision
• Able to work well under pressure
• Tactful and diplomatic
• Good timekeeper
• Able to use own initiative
• Approachable
• Willingness to ask questions and find out information
• Conscientious