Receptionist
Farley Road Medical Practice
South Croydon, CR2 7NGView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
27 October 2026
7 days leftJob description
We are looking for 2 Recepetionists to join our team. Working 16.5 hours per week, shifts will vary from mornings and afternoons. MUST HAVE GP & EMIS ...
- Welcome patients and visitors in a professional, friendly, and courteous manner.
- Answer telephone calls promptly, deal with enquiries, take messages, and direct calls to the appropriate staff.
- Book, amend, and cancel appointments in accordance with practice procedures.
- Register new patients and update patient records, ensuring information is accurate and up to date.
- Manage patient enquiries face-to-face, by telephone, and via online communication systems.
- Handle confidential patient information in accordance with GDPR, confidentiality requirements, and practice policies.
- Process repeat prescription requests in line with practice procedures
- Liaise with GPs, nurses, healthcare professionals, and other members of the practice team to support the smooth running of the surgery.
- Signpost patients to appropriate services and healthcare professionals, following practice protocols.
- Deal with sensitive situations and patient complaints calmly, professionally, and with empathy.
- Follow practice policies and procedures relating to safeguarding, health and safety, infection prevention, and information governance.
- Maintain a clean, tidy, and welcoming reception area.
- Undertake any other reasonable duties to support the effective day-to-day running of the practice.
To provide a professional, friendly, and efficient reception service to patients, visitors, and healthcare professionals, ensuring the smooth day-to-day running of the GP practice. The postholder will support the clinical and administrative teams while maintaining patient confidentiality and delivering a high standard of customer service.
We are a GP practice based over 2 sites and around 12,000 patients. Our Mission is to provide care and services that we and our families would want to use. Our Vision is to enable people to live healthy and more independent life through high quality, seamless care.
Experience
Essential: - Experience using EMIS clinical systems is required.; - Previous experience working as a GP receptionist is required.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
13 October 2026
Last checked
15 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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