Receptionist

Provide general admin assistance to the practice team and project a positive and friendly image to patients and other visitors both face to face and via the telephone.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries, explain procedures, make new & follow-up appointment

Give results of investigations / tests, i.e. blood, urine etc. to patient

Enter patient information on to the computer as required

Open and close the premises as necessary

Effectively manage own time, workload & resources

An understanding, acceptance and adherence to the need for strict confidentiality

Any other general tasks as deemed appropriate to the post as requested by the Reception Team Leader or the Practice Manager

JOB TITLE: RECEPTIONIST

REPORTS TO: Reception Team Lead

HOURS: We are able to offer a maximum of 24 hours per week over 4 days covering a mixture of shifts starting and finishing times as below

7.30am - 1.30pm

12.30 - 6.30pm

This will include a late night (2pm - 8pm) as well as the occasional Saturday on a rota basis.

general assistance to the Practice team and project a positive and friendly

image to patients and other visitors, either in person or via the telephone

Receive,

assist and direct patients in accessing the appropriate service or healthcare

professional in a courteous, efficient and effective way

Undertake

a variety of administrative duties to assist in the smooth running of the Practice

including the provision of clerical support to clinical staff

and other members of the Practice team

Facilitate

effective communication between patients, members the primary health care team,

secondary care and other associated healthcare agencies

Duties and

duties and responsibilities to be undertaken by members of the Practice

administration team may include any or all of the items in the following

list. Duties may be varied from time to

time under the direction of the Supervisor/ Assistant Practice Manager/Practice Manager, dependent

on current and evolving Practice workload and staffing levels:

up/locking-up of Practice premises and maintaining security in accordance

with Practice protocols

and monitoring the Practice appointments system

personal and telephone requests for appointments, visits and telephone

consultations and ensuring callers are directed to the appropriate healthcare

professional

and distributing incoming (and outgoing) mail

messages and passing on information clearly and correctly

and retrieving paperwork

data entry/data allocation and collation; processing and recording

information in accordance with Practice procedures

contact with and responding to requests from patients, other team member

and associated healthcare agencies and providers

clerical assistance to Practice and Trust staff as required including

word/data processing, filing, photocopying and scanning

the reception area, notice-boards and leaflet dispensers tidy and free

from obstructions and clutter

out any other duties as requested.

the course of seeking treatment, patients entrust us with, or allow us to

gather, sensitive information in relation to their health and other

matters. They do so in confidence

and have the right to expect that staff will respect their privacy and act

appropriately

the performance of the duties outlined in this Job Description, the

post-holder may have access to confidential information relating to

patients and their carers, Practice staff and other healthcare

workers. They may also have access

to information relating to the Practice as a business organisation.

All such information from any source is to be regarded as strictly

confidential

relating to patients, carers, colleagues, other healthcare workers or the

business of the Practice may only be divulged to authorised persons in

accordance with the Practice policies and procedures relating to

confidentiality and the protection of personal and sensitive data

The post-holder will assist in

promoting and maintaining their own and others health, safety and security as defined

in the Practice Health & Safety Policy, to include:

personal security systems within the workplace according to Practice

guidelines

the risks involved in work activities and undertaking such activities in a

way that manages those risks

effective use of training to update knowledge and skills

appropriate infection control procedures, maintaining work areas in a tidy

and safe way and free from hazards

potential risks identified

The

post-holder will support the equality, diversity and rights of patients, carers

that recognises the importance of peoples rights, interpreting them in a

way that is consistent with Practice procedures and policies, and current

legislation

privacy, dignity, needs and beliefs of patients, carers and colleagues

manner which is welcoming to and of the individual, is non-judgmental and

respects their circumstances, feelings priorities and rights.

post-holder will participate in any training programme implemented by the

Practice as part of this employment, such training to include:

in an annual individual performance review, including taking

responsibility for maintaining a record of own personal and/or

professional development

responsibility for own development, learning and performance and

demonstrating skills and activities to others who are undertaking similar

work

post-holder will strive to maintain quality within the Practice, and will:

team members to issues of quality and risk

performance and take accountability for own actions, either directly or

under supervision

the effectiveness of the team by reflecting on own and team activities and

making suggestions on ways to improve and enhance the teams performance

effectively with individuals in other agencies to meet patients needs

manage own time, workload and resources

Communication

The post-holder

should recognise the importance of effective communication within the team and

effectively with other team members

effectively with patients and carers

peoples needs for alternative methods of communication and respond

accordingly

Contribution to the Implementation of

Post-holder will

policies, standards and guidance

other members of the team how the policies, standards and guidelines will

affect own work

We are a large and very busy surgery with over 15,000 patients.

We have 5 GP partners, 4 salaried GP's, 3 Nurses and 3 Health Care Assistants. We are also a training practice and currently have 5 GP trainees.

We are a friendly, encouraging and supportive team.

We offer the NHS Pension Scheme and four weeks annual leave plus bank holidays which is pro-rata.

Experience

Desirable: - Experience of administrative duties; - Experience of working in a health care setting; - Experience of using Emis Web