Receptionist

To act as a central

point of contact for patients, the distribution of information, messages and

enquiries for the clinical team, liaising with the multidisciplinary team

member and external agencies such as secondary care and community service

providers.

The core

responsibilities of the receptionist are as follows. On occasion, there may be

a requirement to carry out tasks not listed below, that are within the

reasonable scope of the role.

Maintain

and monitor practice appointment system

Process

personal, telephone and e-requests for appointments

Answer

incoming phone calls, dealing with the callers request appropriately

Signpost

patients to the correct service

contact with and responding to, requests from patients, team members and

external agencies

Data entry

of new and temporary registrations and relevant patient information as

requested

Input data

as necessary onto patients healthcare records

Direct

requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors

letters

Manage all

queries as necessary in an efficient manner

Carry out

system searches as requested

Support

all clinical staff with general tasks as required

Photocopy

documentation as required

Maintain a

clean, tidy and effective working area

Monitor

and maintain the reception area and notice boards

In addition to the

core responsibilities, the Receptionist may be requested to;

1.

Action

incoming emails and correspondence as necessary

2.

Complete

opening and closing procedures in accordance with the rota

3.

Partake in

audit as directed by the audit lead

4.

Support

admin team, providing cover during absences

5.

Scan

patient related documents and attach scanned documents to patients healthcare

record

County Surgery is a small, community-focused GP practice located in Northampton, providing personalised and accessible primary care to patients in the local area. As a close-knit practice, we prioritise continuity of care, allowing patients to build trusted relationships with our clinical team.

We offer a full range of general medical services, including routine and same-day appointments, chronic disease management, preventative healthcare, and access to a multidisciplinary team supporting both physical and mental wellbeing. Our practice aims to deliver compassionate, high-quality care while maintaining a welcoming and supportive environment for patients of all ages.

County Surgery remains committed to continuous improvement, embracing best practice, and working collaboratively with local health and community services to meet the evolving needs of our population.

Working Hours

Essential: - Able to work between 12:30 and 18:30 Monday to Friday

Experience

Desirable: - Experience in a GP practice; - Experience with SystemOne; - Clear, polite telephone manner; - Competent in the use of Office and Outlook