Receptionist
Claverley Medical Practice
Wolverhampton, WV5 7BYView on map(opens Google Maps in a new tab)
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
30 October 2026
11 days leftJob description
Claverley Medical Practice is seeking an experienced Receptionist to join our wonderful team at our rural surgery which is situated on the borders of ...
Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
- Opening & Closing of the surgery
- Answering telephone calls
- Actioning E-Consult triage requests
- Booking & cancelling of appointments with a range of clinicians
- Scanning & filing of clinical correspondence
- Greet and direct patients and visitors including signing in and out procedures
- Giving out prescriptions and taking payments
- Actioning & replying to Emails
Any other reasonable duties as necessary
Telephone Duties
1.
Making and cancelling appointments
2.
Giving out results as per practice procedure
3.
Home visit requests
4.
Deal with general enquiries and complaints
5.
Contacting other providers
6.
Any other enquiries
8.
Accepting new patients and temporary residents forms
9.
Greet and direct patients and visitors including signing in and out procedures
10.
Making appointments and dealing with appointment enquiries
11.
Handing out prescriptions and dispensed medication
12.
Ensure outstanding queries are explained and handed over to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries and complaints as per practice procedure
Filing
16.
Pulling Lloyd George envelopes when requested by doctors and filing appropriately
Prescriptions
17.
Dealing with requests for repeat prescriptions as per practice procedure
18.
Dealing with queries relating to repeat prescriptions or directing appropriately to dispensary
19.
20.
Input and extract information from Practice computer system
21.
Observe health and safety guidelines at all times
22.
General housekeeping (e.g. keeping reception and waiting areas tidy)
23.
Make refreshments for doctors and other team members, participate in washing up
24.
Any other reasonable duties as necessary
Overview of your organisation
We have a fantastic team at Claverley. We have a range of clinicians including:
- Senior Partners Dr S Allen & Dr Selvakummar
- Advanced Clinicial Practitioner (ACP) Mrs Adeola Allinson
- Practice Nurse & HCA
- ARRS role such as Paramedic, First Contact Physio (FCP) etc.
- Practice Management
- Dispensers
- Medical Secretary
- Receptionists
- Administrators
We are hard working but have an excellent 'family' environment which any new starter would feel welcomed in.
Experience
Essential: - Experience of working within the NHS or healthcare setting is essential.
Desirable
- Reception knowledge
- working within general practice
- Basic IT skills Ability to undertake online training modules (Bluestream Training)
- Confident with emergency situations
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
2 October 2026
Last checked
6 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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