Receptionist - Children's Outpatients

As a key member of the outpatient team, you will work on the front reception desk, providing a welcoming, professional, and compassionate service to patients and visitors.

Your responsibilities will include managing patient information on the hospital Patient Administration System (Millennium), booking and coordinating appointments, handling telephone enquiries from patients, GPs, and other healthcare professionals, arranging patient transport, and undertaking a range of administrative duties to support the smooth running of the service.

We are looking for someone who is highly organised, customer-focused, and able to work effectively in a busy environment. Flexibility is important, as you will be expected to provide cover for reception colleagues during periods of annual leave and unexpected absence.

Please see the job description for more details.

We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.

We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.

By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.

We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.

We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!

Discover what it's like to live and work in Bath, explore our RUH staff benefits, and learn how we're building healthcare for the future through the Dyson Cancer Centre and our commitment to research.

Knowledge and skills

Essential: - Customer Service skills; - Computer skills e.g. proficient use of Microsoft products e.g. outlook, word, excel

Desirable: - Use Millennium to book appointments; - Previously worked in healthcare environment

Personal qualities

Essential: - Ability to work independently and as part of a team