Receptionist / Care Navigator

• Serve as the primary point of contact for patients, addressing inquiries and providing guidance throughout their healthcare journey.
• Assist with scheduling appointments and managing calendars to ensure timely access to care.
• Maintain accurate patient records through data entry, filing, and documentation management.
• Provide front desk support, including managing multi-line phone systems and greeting patients with professionalism.
• Collaborate with healthcare providers to coordinate care plans and follow-up services.
• Ensure compliance with office management protocols while maintaining a welcoming environment for patients.
• Support administrative functions such as clerical tasks, customer support, and general office duties as needed.

• Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
• Maintain an awareness of the Freedom of Information Act.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

• The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
• Comply with Practice health & safety policies by following agreed safe working procedures
• Actively report health & safety hazards and infection hazards immediately
• Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
• Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
• Correct personal use of Personal Protective Equipment PPE and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Reporting incidents using the organisations Incident Reporting System
• Using personal security systems within the workplace according to Practice guidelines
• Making effective use of training to update knowledge and skills
• Demonstrate safeguarding and promoting the welfare of children and adults at risk.

• The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.
• No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
• The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

Essential

• Excellent Communications skills .
• Excellent Listening skills and attention to detail.
• IT skills are essential, data input and monitoring our achievements and progress against national, local, and internal targets.

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualification in business administration
• Qualification in customer service

Essential

• Experience of working in a clinical/NHS setting

Desirable

• Experience working in primary care
• Experience working with EMIS clinical system