Receptionist - Cardiology

As a Receptionist in Cardiology Outpatients, you will provide a high-quality front-line service, welcoming patients, managing clinic reception, booking and rearranging appointments, and ensuring accurate, real-time data entry on the Patient Administration System.

You will coordinate clinics, prepare notes and appointment lists, liaise with clinical teams, and respond to patient and staff enquiries professionally and confidentially. You will also help maintain patient safety and comfort in waiting areas and support the smooth running of busy outpatient services.

We are looking for someone with excellent communication and customer care skills, strong organisation, attention to detail, and the ability to multitask and prioritise in a fast-paced environment. You should be confident using IT systems, work well within a team, and demonstrate empathy, professionalism, and respect at all times.

Typical decisions include: prioritising urgent clinic or investigation requests against routine bookings; deciding when to escalate patient concerns or waiting room issues to clinical staff; and assessing when appointments need to be rebooked or overbooked based on clinical priority and availability.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

Qualifications

Experience

Skills

Attitude, aptitude