Receptionist

• Manage and schedule appointments.
• Provide professional reception service for the department, welcoming patients and their relatives, in professional and empathic manner, dealing with telephone calls and enquiries.
• Work closely with clinical and operational team to ensure smooth operation of clinics.
• Maintain and manage patient records, including registration, data entry, and records management in line with guidelines.
• Manage incoming and outgoing post and ensure reception areas are secure at the end of the day.
• Provide cross-site cover when requiredo Participate in audits, surveys, and ongoing training.
• Undertake other duties appropriate to the role.

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

• We'recommitted to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Essential

• RSA I / II or equivalent typing/ keyboard qualification
• Level 3 GCSE's ( grade C or above or equivalent to include English)

Essential

• Able to accept and undertake responsibility for designated tasks
• Secretarial/ reception experience and dealing with face to face patients or customers
• 6 months experience within a customer care (face to face) environment.

Desirable

• Experience using word
• Experience using Careflow system

Essential

• Clear, concise verbal and written communication to ensure liaison with multi disciplinary team, patients and carers to ensure records and reports are accurate, legal and in legible manner (in English)
• Demonstrate good organisational skills
• Demonstrate insight into the importance of maintaining a safe working environment
• Ability to learn / ability to self initiate learning (evidence within the last 2 years)
• Able to work within a team setting
• Evidence of self motivation and initiative
• Able to know own limitations and seek advice
• Flexible and adaptable in approach to work
• Able to undertake manual handling tasks

Desirable

• Able to maintain written communications / records
• Awareness of health & safety issues and policies
• Able to complete tasks set, follow instructions
• Clean driving licence