Receptionist

• Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the General Office including the provision of clerical support to clinical staff and other members of the team
• Facilitate effective communication between patients, members of staff secondary care and other associated healthcare and wellbeing agencies

• Inputting patient clinic outcome into WPAS (Patient Administration System)
• Taking messages and passing on information
• Computer data entry/data allocation and collation; processing and recording information in accordance with Health Board procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Provide clerical assistance to staff as required from time to time, including word/data processing, photocopying, scanning and updating statistical information as required
• Scanning documents as and when required
• Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter.
• This job description is not an exhaustive task list, but reflects the main areas of responsibility and authority of the post

Essential

• GCSE'S C and above in English and Maths or equivalent experience.
• NVQ Level 2 in Administration or equivalent experience.
• IT qualification or equivalent level of experience using Microsoft packages
• RSA/OCR Level 2 or equivalent experience

Essential

• Experience of using a computer system (e.g. GP clinical IT system)
• Previous experience of working in a reception/office environment
• Experience of working with the general public

Essential

• Ability to input information onto a computer system with accuracy
• Ability to work in a busy environment, and deal with a number of different tasks simultaneously
• Ability to communicate tactfully with patients
• Ability to resolve issues 'on the spot' using own judgement
• Ability to multitask in a busy office environment
• An understanding of confidentiality involved with post
• Welsh Speaker