Receptionist

Main duties

You will be a critical part of the front of house team,

responsible for assisting patients and health care professionals. This position

encompasses traditional reception duties. You will be a central contact point

for all patient enquires, both face to face and by telephone, to ensure they

are directed to the most appropriate person or place for their care. There are

many other administrative aspects of the role that goes on behind the scenes

that is also a big part of running the GP Practice which will offer a wide

variety of tasks each day.

Undertake all roles within reception including answering the

telephone, making, and cancelling appointments, assisting patients face to face

with any queries on the front desk, completing tasks.

To act as a care navigator, ensuring the patient is

signposted to the most appropriate service or clinician.

Process SystmConnects in accordance to Practice procedure

Ensure the reception and waiting area are kept neat and

tidy.

To be familiar with the appointment system, ensuring

sufficient information is recorded on the medical records when booking

appointments.

Receive and make calls as required. Divert calls and take

messages as and when appropriate.

Inputting data into the patients healthcare records as

necessary

Ensure up to date patient information is recorded

To assist with administration duties such as Registrations

and Scanning will also be a part of this role.

Undertake all roles within reception including answering the

telephone, making, and cancelling appointments, assisting patients face to face

with any queries on the front desk, completing tasks.

To act as a care navigator, ensuring the patient is

signposted to the most appropriate service or clinician.

Process SystmConnects in accordance to Practice procedure

Ensure the reception and waiting area are kept neat and

tidy.

To be familiar with the appointment system, ensuring

sufficient information is recorded on the medical records when booking

appointments.

Monitor effectiveness of the appointment system and report

problems or variations as and when necessary.

Receive and make calls as required. Divert calls and take

messages as and when appropriate.

Ensure the consulting rooms are checked at the end of each

day and left tidy and secure.

Make up patient files and ensure records are kept tidy and

in good repair with all necessary information recorded correctly on the outer

cover.

Inputting data into the patients healthcare records as

necessary

Ensure up to date patient information is recorded

Taking part in regular team meetings and training.

To assist with administration duties such as Registrations

and Scanning will also be a part of this role.

Our Mission Statement

Providing Primary Care services in a compassionate and trusting environment, to improve the health and wellbeing of our local community

Our Vision

We aim to provide our patients with the service we would expect for ourselves, our friends, and our own family.

Caring and Respectful- We put the welfare of our staff and patients at the heart of all we do, treating everybody with dignity, and as an individual.

Innovative- We embrace change and exploit advances in technology to improve the services we provide.

Quality- We invest in the ongoing learning and development of our staff, empowering them to provide the highest quality of care to our patients.

Together- We listen and value the contribution of every patient and member of our team. We work to build a mutually supportive, safe, and fulfilling environment that we are all proud of.

Problem Solving- We accept that there are challenges within our healthcare system but strive to be understanding, honest and fair in our solutions.

Professional- We honour our responsibility to maintain confidentiality, accountability and to always offer best practice.

Overview of our organisation

Beaufort Road Surgery provides general medical services to 12,500 patients. We are a growing team of 6 GP Partners, a salaried GP, practice nurses, phlebotomists, care coordinators and lots of admin, secretarial and reception staff.

You can find out more about us here:

https: //www.beaufortroadsurgery.co.uk/

Qualifications

Essential: - GCSE grade A to C in English and Maths; - Essential; - Customer Service experience; - Experience of working as part of a team

Desirable: - Desirable; - Experience of working in primary care; - Experience of working in a GP Practice