Receptionist

Handling online requests.

Being able to organise workload.

Processing prescriptions.

Register new patients.

Taking

telephone calls from patients and directing their queries appropriately

Calling

patients with messages from the GPs or other clinicians

Ensure

building security have thorough knowledge of doors/windows/alarm

This list is

not comprehensive and other reasonable and appropriate work may be requested of

you by the practice management team

Administration

To have a

thorough knowledge of all practice procedures

To work in

accordance of written protocols

Pulling/filing

notes for surgeries and updating as necessary

Filing post

in medical records

Fax and

photocopy as requested

Reception

Receiving

patients, consulting with members of practice team

Handing

completed repeat prescriptions to patient and checking names and address.

Be able to

cover all reception position as necessary

Appointments

Process

appointment requests for today/future appointments from patients by telephone

and in person.

Deal with

visits/requests

Computer

Registrations

of new patients computer data entry and medical records

Process

patients changes of address computer data and medical records (have

knowledge of practice area)

Process

repeat prescription requests in accordance with practice guidelines

Telephone

Taking

telephone calls from patients and directing their queries appropriately

Calling

patients with messages from the GPs or other clinicians

Other Tasks

Clear rooms

after surgeries

Ensure

building security have thorough knowledge of doors/windows/alarm

Any other

tasks allocated by managers

Confidentiality

In the

course of seeking treatment, patients entrust us with, or allow us to gather,

sensitive information in relation to their health and other matters. They do so

in confidence and have the right to expect that staff will respect their

privacy and act appropriately

In the

performance of the duties outlined in this job description, the post-holder may

have access to confidential information relating to patients and their carers,

practice staff and other healthcare workers. They may also have access to

information relating to the practice as a business organisation. All such

information from any source is to be regarded as strictly confidential

Information

relating to patients, carers, colleagues, other healthcare workers or the

business of the practice may only be divulged to authorised persons in

accordance with the practice policies and procedures relating to

confidentiality and the protection of personal and sensitive data

Health &

Safety

The

post-holder will assist in promoting and maintaining their own and others

health, safety and security as defined in the practice health & safety

policy, the practice health & safety manual, and the practice infection

control policy and published procedures. This will include:

Using

personal security systems within the workplace according to practice guidelines

Identifying

the risks involved in work activities and undertaking such activities in a way

that manages those risks

Making

effective use of training to update knowledge and skills

Using

appropriate infection control procedures, maintaining work areas in a tidy and

safe way and free from hazards

Actively

reporting of health and safety hazards and infection hazards immediately when

recognised

Keeping own

work areas and general/patient areas generally clean, assisting in the

maintenance of general standards of cleanliness consistent with the scope of

the job holders role

Undertaking

periodic infection control training (minimum annually)

Reporting

potential risks identified

Demonstrate

due regard for safeguarding and promoting the welfare of children.

Equality and

Diversity

The

post-holder will support the equality, diversity and rights of patients, carers

And colleagues, to include

Acting in a

way that recognises the importance of peoples rights, interpreting them in a

way that is consistent with practice procedures and policies, and current

legislation

Respecting

the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in

a manner that is welcoming to and of the individual, is non-judgmental and

respects their circumstances, feelings priorities and rights.

Personal/professional

Development

The

post-holder will participate in any training programme implemented by the

practice as part of this employment, with such training to include:

We have a friendly, close knit team of administrative and clinical staff working across our 2 sites.

Qualifications

Experience