Receptionist, Band 2- Emergency Department

To provide a comprehensive and efficient Reception service within the Emergency Department.

Register/book in patients, update patient records, make referrals to other departments, using the Trust's IT system.

Scanning of patient documentation.

Answer telephone enquiries.

Deal with enquiries at Reception that are not necessarily ED related.

Knowledge of TrakCare and other NHS systems - training provided

Competence in IT skills including Outlook and Word

Confidence in dealing with members of the public, all disciplines of hospital staff and other agencies.

Excellent telephone and interpersonal skills.

Ability to communicate clearly and act quickly in an emergency situation

Able to work under pressure, problem solve in a changing and challenging environment.

Attention to detail, familiar with medical terminology.

Able to prioritise, work autonomously using own initiative as well as working collaboratively as a team.

Able to deal with the general public in a wide range of situations requiring diplomacy, tact and compassion.

Able to deal with challenging behaviour in a tactful and calm manner.

Capable of learning new skills and adapting to new policies and procedures in an ever changing environment.

Understanding of hospital and basic knowledge of roles in other areas

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Qualifications

Essential: - Good general education with English and Maths to GCSE standard or equivalent

Desirable: - Educated to diploma level or NVQ 3, City & Guilds certificate level in Business Administration or equivalent; - Customer service qualification/training

Experience

Knowledge / Skills