(**) Receptionist - Appointment Clerk - CDC
Mid and South Essex NHS Foundation Trust
Southend, SS2 6GEView on map(opens Google Maps in a new tab)
Salary
£25,272
Contract
Permanent
Hours
Not specified
Closing date
2 November 2026
13 days leftJob description
Mid and South Essex NHS Foundation Trust are seeking Booking Clerks to join our Radiology Department to offer a high standard of administration suppor...
- Liaise directly with patients regarding imaging appointments both verbally and in written format.
- Respond to patient / carer enquiries regarding allocated appointment or attendance on site; providing information as required, resolving straight-forward queries in line with departmental protocols.
- Support with Radiology clinical and administration staff in line with protocols regarding attendance and non-attendance to planned appointments
- To follow departmental standards in booking appointments ensuring that patients are appropriately supported when arrangements need to be adjusted.
- Liaise with senior team members to facilitate urgent and unplanned appointments as required.
- Ensure that senior team members are regularly advised about patients breaching key performance indicators (KPIs) thereby minimising clinical risk.
- Escalates repetitive issues to senior team members to ensure that the service offered is regularly reviewed, assessed and revised in keeping with high quality patient experience.
- Liaise with senior team members to ensure that clinics are booked in line with clinical staff availability. As directed, undertake clinic cancellations, re-booking patients as directed.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Qualifications
Essential: - GCSE Maths and English or NVQ level 2 clerical or equivalent experience
Experience
Essential: - Experience of working in a busy, pressurised customer focussed environment
Desirable: - Demonstrable experience in customer / patient focused role; - NHS Experience; - Experience in use of PAS Careflow and the electronic Referral Service
Skills
Essential: - Computer literate - able to use Microsoft Packages effectively; - Good written communication skills demonstrated through application form
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 October 2026
Last checked
20 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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