Receptionist and Administrator

Hours

Full time position available

(hours on rota basis between 8am to 6.30pm as per contract of employment)

Offer general assistance to the

practice team and project a positive and friendly image to patients and other

visitors, either in person, online or on the telephone.

Receive, assist and direct patients

in accessing the appropriate service or healthcare professional in a courteous,

efficient and effective way.

Undertake a variety of administrative

duties to assist in the smooth running of the practice including the provision

of secretarial and clerical support to clinical staff and other members of the

practice team where needed.

Facilitate effective communication

between patients, members of the primary health care team, secondary care and

other associated healthcare agencies.

The duties and responsibilities to be

undertaken may include any or all of the items in the following list. Duties

may be varied from time to time under the direction of the senior GP or your

Supervisor dependent on current and evolving practice workload and staffing

Knowledge and use of EMIS web

Processing and issuing of

prescriptions within standard timeframes as per practice policy

Maintaining and monitoring the

practice appointment system

Processing personal and telephone

requests for appointments, visits and telephone consultations and ensuring

callers are directed to the appropriate healthcare professional

Processing and distributing income

(and outgoing) mail using Workflow

Taking messages and passing on

information

Admin duties including scanning, read

coding, completing tasks and summarising patient medical records

Computer data entry/data allocation

and collation; processing and recording information in accordance with practice

procedures

Initiating contact with and

responding to requests from patients, other team members and associated

healthcare agencies and providers

Filing and retrieving of paperwork

Clearing and restocking consultation

rooms as required

Monitoring of fridge temperatures

Providing clerical assistance to

practice staff as required from time to time, including word/data processing,

filing, and photocopying

Keeping patient areas tidy and free

from obstructions and clutter

Being polite and helpful to patients

and colleagues at all times ensuring that you provide good customer service and

make a good impression

Riverside Centre For Health & Picton Medical centre are both fast-paced GP surgeries.

We have highly skilled clinical staff providing both reactive and

proactive care, along with skilled administration and management teams who

provide essential support to ensure our patients can receive the treatment they

need.

Much of our focus is on our staff and how we develop our team. We are

looking for new recruits to join our team who are skilled, innovative, love a

challenge and who are willing to go the extra mile for patients.

We reward positivity, innovation and hard work. We are continually

developing as an organisation so it is a really great and exciting time to join

our team.

Experience

Desirable: - Desirable criteria Experience of working in a GP practice, reception /Administration experience in an NHS setting and knowledge of EMIS Web.