Receptionist - Alton Community Hospital

Answer telephone calls promptly and deal with queries effectively and courteously.

Welcome, assist and direct patients, visitors and contractors.

Administer and allocate parking permits.

Receive, send and respond to email communications.

Use IT systems effectively, including Microsoft Office applications.

Process incoming and outgoing mail and parcels.

Book meeting, consultation and clinic rooms.

Monitor and order stationery, hearing aid batteries and office supplies.

Report building faults to the relevant department and escalate where required.

Participate in annual appraisals and mandatory training.

Work flexibly to support service needs and cover colleague absences where appropriate.

Maintain patient confidentiality and information governance standards.

Keep the reception area tidy and ensure information displays are accurate and up to date.

Use judgement, planning and organisational skills to manage workloads effectively.

Communicate clearly and professionally with building users and other stakeholders.

Issue, record and monitor building keys.

Work independently and manage own workload effectively.

Support the Site Manager with special projects and other administrative tasks as required.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Qualifications

Experience