Receptionist / Administrator

The main duties of the role are as follows:

general assistance to the Practice team and project a positive and friendly

image to patients and other visitors, either in person or via the telephone

assist and direct patients in accessing the appropriate service or healthcare

professional in a courteous, efficient and effective way

a variety of administrative duties to assist in the smooth running of the

Practice which may include the provision of secretarial and clerical support to

clinical staff and other members of the Practice team

effective communication between patients, members the primary health care team,

secondary care and other associated healthcare agencies

Duties and

duties and responsibilities to be undertaken by members of the Practice

administration team may include any or all of the items in the following

list. Duties may be varied from time to

time under the direction of the Practice Manager or Deputy Practice Manager,

dependent on current and evolving Practice workload and staffing levels:

up / locking-up of Practice premises and maintaining security in accordance

with Practice protocols when on rota

and monitoring the Practice electronic appointments system request system (askmyGP)

telephone advice calls and ensuring callers are directed to the

appropriate healthcare professional

and distributing incoming (and outgoing) mail

messages and passing on information

and retrieving paperwork

repeat prescriptions in accordance with Practice guidelines

data entry / data allocation and collation; processing and recording

information in accordance with Practice procedures

contact with and responding to requests from patients, other team member

and associated healthcare agencies and providers

consulting rooms with forms as required

clerical assistance to Practice and Trust staff as required from time to

time, including word / data processing, filing, photocopying and scanning

re-ordering and monitoring of stationery and other supplies if required

the reception area, notice boards and leaflet dispensers tidy and free

from obstructions and clutter as necessary

the course of seeking treatment, patients entrust us with, or allow us to

gather, sensitive information in relation to their health and other

matters. They do so in confidence

and have the right to expect that staff will respect their privacy and act

appropriately

the performance of the duties outlined in this Job Description, the

post-holder may have access to confidential information relating to

patients and their carers, Practice staff and other healthcare

workers. They may also have access

to information relating to the Practice as a business organisation.

All such information from any source is to be regarded as strictly

confidential

relating to patients, carers, colleagues, other healthcare workers or the

business of the Practice may only be divulged to authorised persons in

accordance with the Practice policies and procedures relating to

confidentiality and the protection of personal and sensitive data

The post-holder will assist in

promoting and maintaining their own and others health, safety and security as

defined in the Practice Health & Safety Policy, to include:

personal security systems within the workplace according to Practice

guidelines

the risks involved in work activities and undertaking such activities in a

way that manages those risks

effective use of training to update knowledge and skills

appropriate infection control procedures, maintaining work areas in a tidy

and safe way and free from hazards

potential risks identified

The

post-holder will support the equality, diversity and rights of patients, carers

that recognises the importance of people's rights, interpreting them in a

way that is consistent with Practice procedures and policies, and current

legislation

privacy, dignity, needs and beliefs of patients, carers and colleagues

manner, which is welcoming to and of the individual, is non-judgmental and

respects their circumstances, feelings priorities and rights.

post-holder will participate in any training programme implemented by the

Practice as part of this employment, such training to include:

an annual individual performance review, including taking responsibility

for maintaining a record of own personal and / or professional development

responsibility for own development, learning and performance and

demonstrating skills and activities to others who are undertaking similar

work

courses as directed by the Practice Manager

where required in order to carry out normal duties

post-holder will strive to maintain quality within the Practice, and will:

members to issues of quality and risk

performance and take accountability for own actions, either directly or

under supervision

effectiveness of the team by reflecting on own and team activities and

making suggestions on ways to improve and enhance the team's performance

with individuals in other agencies to meet patient's needs

manage own time, workload and resources

Communication

The post-holder

should recognise the importance of effective communication within the team and

Will strive to

effectively with other team members

effectively with patients and carers

people's needs for alternative methods of communication and respond

accordingly

We are a medium-sized practice with a list of approximately 8,800 patients based across a broad area of Swansea. Our clinical team consists of 5 GP partners, 3 salaried GPs and a varying number of GP trainees. Our nursing team consists of 2 nurses and 1 healthcare assistant. Our admin team is made up of 13 members of staff including our practice manager and deputy practice manager.

We are a hard-working but friendly team who pride ourselves on providing the best service possible to our patients. Our salary and holiday scheme is largely based upon the NHS 'Agenda for Change' system which means that our benefits are in line with NHS staff working within secondary care. All our staff are automatically entered into the NHS Pension Scheme.

Qualifications

Essential: - GCSE grade A to C in English and Maths

Knowledge and Skills

Essential: - Ability to provide quality care; - Good interpersonal and communication skills; - Basic IT skills

Experience

Desirable: - Experience of working in primary care; - Experience of working in a GP practice