Receptionist / Administrator

Reception duties -- Provide a professional, welcoming first point of contact for patients, visitors and staff, managing face-to-face enquiries and ensuring individuals are directed appropriately within the service.

Call handling -- Answer and route incoming calls promptly, take accurate messages, manage voicemail inboxes and support patients with appointment-related queries.

Appointment coordination -- Book, amend and confirm appointments across services, ensuring information is recorded accurately and communicated clearly to both patients and clinicians.

Documentation management -- Process referrals, scan and upload documents, maintain electronic patient records, and ensure all paperwork is filed, stored and updated correctly.

Administrative support -- Support clinicians and the wider team with day-to-day administrative tasks, including preparing clinic lists, updating spreadsheets, generating letters and maintaining service logs.

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo Varied environments: community hospitals, patients' homes, and bases across Sussexo Flexible working options: part-time, flexi-time, annualised hours, and flexi-retiremento Excellent training, development, and research opportunitieso Accredited Living Wage Employer, we ensure fair pay for all our staffo Cost-effective workplace nurseries in Crawley, Hove, and Brightono Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networkso Level 3 Disability Confident Leader and Veteran Aware Trust

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Experience

Essential: - Customer Care Experience

Desirable: - Previous NHS Experience; - Previous Reception Experience

Skills and Knowledge

Essential: - Computer literacy; - Excellent communication skills

Desirable: - Previous SystmOne experience; - Own initiative working

Qualifications

Essential: - NVQ Level 3 or equivalent qualification in business administration.; - GCSE's in Maths and English